Warranty Analyst (m/w/d)

Cummins Europe; Nürnberg; Hybrid; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Warranty Analyst to enhance their service team in Nürnberg. This role focuses on warranty adjudication for innovative eMobility traction products, including motors and inverters. You will collaborate with various departments, gaining valuable technical knowledge to make informed warranty decisions. The ideal candidate will have a background in industrial or electro-mechanical engineering and experience in automotive warranty handling. Join this forward-thinking company and contribute to continuous improvement efforts while ensuring customer satisfaction.

Qualifikationen

• Bachelor's or Master's degree in relevant fields or equivalent experience.
• Proven experience in warranty handling and automotive sectors.

Aufgaben

• Act as warranty adjudicator for eMobility traction products.
• Prepare final warranty decisions based on technical findings.

Kenntnisse

Warranty Handling

Technical Communication

Electric Motors

Inverters

Automotive Experience

Relationship Building

Ausbildung

Bachelor's or Master's in Industrial Engineering

Equivalent Work Experience in Field Service Engineering

Jobbeschreibung

Description

We are looking for a talented Warranty Analyst to join our team specializing in Service for Cummins in Nuernberg, Bayern, Germany.

In this role, you will make an impact in the following ways:

• You will become part of the current product engineering team and act as our warranty adjudicator for the eMobility traction products.
• After a period of training and collaboration with our various departments, you will grow in your role.
• You will be the central point of contact for warranty decisions for the eMobility traction products (motors, inverters, eAxles, etc.) for international customers.
• You will work closely with other departments within the organization (Quality, Order Management, Repair shop, Operations, etc.).
• Based on this collaboration, you will build up a good technical knowledge of our products. This knowledge is an asset for making warranty decisions and writing the reports.
• Based on the technical findings of external and internal stakeholders, you will prepare the final warranty decision towards customers.
• You will manage different warranty claim contracts for multiple international customers.
• You will participate in continuous improvement efforts and standard work development for the warranty decision-making team.
• Sporadically, you will support the current product support team with diagnostic investigations on products, vehicles, and systems.
• You prioritize safety in all activities with the objective of injury-free living.

Responsibilities

To be successful in this role, you will need the following:

• You hold at least a bachelor’s or master’s degree in industrial engineering, electro-mechanical engineering, or an equivalent field, or have equivalent work experience in field service engineering.
• Proven technical experience (electric motors, inverters, automotive, etc.).
• Proven automotive experience and warranty handling experience.
• Experience in automotive and handling warranty claims.
• Basic to intermediate relevant work experience is preferred. Prior experience in a technical role is advantageous.
• An understanding of automotive, automation, electromechanics, and electricity is a plus.
• Excellent verbal and written communication skills in German and English.
• The ability to translate technical findings into understandable reports for customers.
• Proven ability to build effective relationships inside and outside the organization.
• Commitment to meeting deadlines and holding self and others accountable.
• Demonstrated initiative and a desire for growth and challenge using various development channels.

Qualifications

Education/Experience:

• College, university, or equivalent experience required.
• Intermediate relevant work experience, including Call Center Representative experience, required.

Job: Service

Organization: Cummins Inc.

Role Category: Hybrid

Job Type: Exempt - Experienced

ReqID: 2410609

Relocation Package: No