(Senior) Community Manager, Tencent Games

TN Germany; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading global gaming brand seeks a Community Manager to lead global community strategy for in-development titles. This role involves collaborating with studios to build and manage communities, engage influencers, and localize content strategies. The ideal candidate will have extensive experience in community management and a passion for the gaming industry.

Qualifikationen

• 8+ years of experience in audience/community management.
• Experience managing community campaigns on major content platforms.

Aufgaben

• Collaborate with studio community teams to develop community infrastructure.
• Work with studio leads to recruit early adopters for game testing phases.
• Identify and amplify relevant influencers for each title.

Kenntnisse

Community Management

Project Management

Communication

Ausbildung

Bachelor's degree or higher

Tools

YouTube

Twitch

TikTok

Jobbeschreibung

Responsibilities:

About Tencent

Tencent Games was established in 2003. We are a leading global platform for game development, operations, and publishing, and the largest online game community in China.

Tencent Games has developed and operated over 140 games. We provide cross-platform interactive entertainment experiences for more than 800 million users in over 200 countries and regions around the world. Honor of Kings, PUBG MOBILE, and League of Legends are some of our most popular titles worldwide.

We actively promote the development of the esports industry, collaborate with global partners to build an open, collaborative, and symbiotic industrial ecology, and create high-quality digital life experiences for players.

About Level Infinite

Level Infinite is Tencent’s global gaming brand. It is a global game publisher offering a comprehensive network of services for games, development teams, and studios worldwide.

We are dedicated to delivering engaging and original gaming experiences to a global audience, whenever and wherever they choose to play, while fostering inclusivity, connection, and accessibility. Level Infinite also provides a wide range of services and resources to our network of developers and partner studios around the world to help them realize the full potential of their games.

About the Role

As part of the Global Publishing Team, you will collaborate with studio partners and regional publishing teams to deliver integrated global community programs across several Level Infinite titles, in various stages of game development.

This is a significant opportunity to lead global community strategy across a range of in-development titles, working with studios across Europe as they bring their projects to life.

Job Responsibilities

1. Community Management: Collaborate with studio community teams to develop their community infrastructure during Alpha and Beta development phases. Monitor conversations and content, respond promptly to hot topics and market trends, adjust strategies, and produce reports on community feedback for development teams.
2. Build Testing Communities: Work with studio leads and Global Publishing teams to recruit early adopters for game testing phases—Alpha, Beta, EA, launch. Create community portals for these players, grow these communities as the game progresses, implement reward systems to encourage participation, and nurture these communities through to launch, amplifying opinion leaders from testing phases.
3. Partner Strategy: Coordinate with streaming platforms on activations (e.g., Twitch drops). Track and report major community issues and opportunities, engage key stakeholders, create and host community events, and partner with studios for testing programs.
4. Influencer Strategy: Identify, suggest, and amplify relevant influencers for each title. Collaborate with studios, global/regional publishers, and agency partners to design, implement, and measure influencer programs. Manage relationships with top-tier influencers through ongoing communication and coordinate social channel promotions tied to testing and launch events.
5. Regional Amplification: Work closely with regional publishing teams to localize global content strategies, support local activations, and report results to inform global planning.

Requirements:

1. Bachelor's degree or higher. Excellent spoken and written English skills.
2. 8+ years of experience in audience/community management, with proven success in building communities from early game development stages through to launch and beyond.
3. Experience managing community campaigns on major content platforms such as YouTube, Twitch, and TikTok.
4. A genuine passion for the gaming industry, with knowledge of games. Experience speaking at public events and empathizing with diverse player needs is required.
5. Ability to communicate effectively with cross-functional teams, adapt to different time zones, and respond promptly to team requests.
6. Strong organizational and project management skills, with the ability to prioritize multiple programs across various markets.
7. High initiative, energy, ownership, and a sense of urgency.
8. Willingness and ability to travel to support partners in North America, Western Europe, or Asia.