Job in Germany : Team Leader (m / f / diverse) IT Service

Caritasverband für die Diözese Augsburg e.V.; Augsburg; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading charity organization in Augsburg is seeking a full-time Team Leader for their IT service department. The role involves managing IT operations, leading a team, and ensuring efficient service delivery. Ideal candidates will have a strong IT background, management experience, and a passion for developing teams in a meaningful work environment.

Leistungen

Mobile working

Adequate remuneration according to AVR

Days of reflection and retreats

Qualifikationen

• Several years of experience in IT support or IT service.
• Management experience preferred.
• Structured, solution-oriented approach.

Aufgaben

• Operational management of the IT service department.
• Technical management of a small team.
• Managing and prioritizing incoming tickets.

Kenntnisse

Windows environment

IT support

Communication skills

Service orientation

Ausbildung

Degree in IT or comparable qualification

Jobbeschreibung

We are the Caritas Association for the Diocese of Augsburg e. V., an umbrella organization of independent charities. Our work spans from care to migration counseling and supporting people in need. If you value meaningful and diverse work, then you've come to the right place!

Our mission :

To offer modern, reliable IT services for the Caritas Association's facilities.

We are looking for a full-time employee with immediate effect as a Team leader (m / f / diverse) IT service.

These are your activities

• Operational management of the IT service department (user support, workplace management, ticket system)
• Technical management of a small team with the prospect of expansion and further development
• Responsibility for managing and prioritizing incoming tickets (first / second level)
• Ensuring smooth IT operations at our locations
• Further development of service processes and establishment of a service-oriented IT culture
• Close cooperation with IT management and other sub-areas (infrastructure, applications, digitalization)
• Collaboration in modernization projects (e.g., roll-out software distribution, introduction of automation, new service processes)

What we would like from you

• A degree or training in the IT sector or comparable qualification
• Several years of experience in IT support or IT service, ideally with management experience
• Very good knowledge of the Windows environment (client, AD, MS 365), common support processes
• Structured, solution-oriented way of working and hands-on mentality
• Enjoy developing a team and actively shaping change
• Strong communication skills and service orientation when dealing with users

What you can look forward to

• Thorough induction with integration into the team
• A responsible job in a dynamic environment
• The opportunity to actively help shape processes and scope for action
• A culture characterized by cooperative collaboration and collegial support
• Our mission "Being people for people" motivates us and moves us every day
• We value agility and help shape change

Our benefits for you

• A permanent job in the center of Augsburg with good public transport connections
• Mobile working
• Adequate remuneration according to AVR - analogous to TVöD with special payments
• Days of reflection and retreats
• More benefits available on our website: Benefits and additional services

Feel free to contact us!

If you identify with this challenging task and our Christian values, we look forward to your application!

We are committed to equal opportunities and diversity.

Please send your documents along with the completed application form online via our homepage or by post to:

Caritas Association for the Diocese of Augsburg e. V.

Web :

https://www.caritas-augsburg.de/

Do you feel addressed?

Feel free to contact me for technical questions.