Customer Success Manager

Smartly.io; Berlin; Hybrid; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading company in digital advertising seeks a Customer Success Manager in Berlin. You'll manage customer accounts, provide consultative advice, and drive product trials while collaborating with major platforms like Meta and TikTok. This hybrid role requires strong communication skills and a passion for helping clients succeed.

Qualifikationen

• 3+ years of experience in customer success or a similar role.
• Solid understanding of paid digital advertising across multiple platforms.

Aufgaben

• Manage and nurture customer accounts through daily communication.
• Work closely with clients to refine online marketing strategies.

Kenntnisse

Customer Success

Digital Advertising

Communication

Problem Solving

Jobbeschreibung

Are you passionate about being at the forefront of the ever-evolving digital advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, provide consultative advice, scope and drive successful product trials, and foster customer engagement. You will serve as the key link between customers, Meta, Pinterest, Snapchat, TikTok, and our product development team. This role offers an opportunity to learn rapidly about growing and nurturing your own portfolio of business, managing relationships with large advertisers, and scaling operations in a fast-growing company.

This position is based in Berlin and is part of the South & Central Customer Success team.

As a Customer Success Manager at Smartly, you will...

• Manage and nurture customer accounts through daily communication and online marketing expertise.
• Work closely with clients to refine their online marketing strategies and resolve issues such as scaling budgets and campaign performance.
• Take full ownership of your book of business and develop expertise in specific verticals like e-commerce, travel, classifieds, or mobile apps.
• Maintain strong knowledge of the Smartly platform and the digital ecosystem to effectively solve customer problems.
• Build and maintain strong relationships with clients and partners including Meta, Pinterest, Snapchat, TikTok, and Google.
• Collaborate with customers, other Customer Success Managers, and the product team to ensure quick feedback and continuous improvement.

We're looking for you if you...

• Have 3+ years of experience in customer success or a similar role.
• Possess a solid understanding of paid digital advertising across platforms like Meta, Pinterest, Snapchat, TikTok, Google, and programmatic channels.
• Are empathetic, positive, and eager to help customers achieve their goals.
• Are results-oriented, proactive, and collaborative.
• Can explain complex concepts clearly and translate data into actionable insights.
• Have excellent spoken and written English skills; proficiency in French or German is a plus.
• Are able to work in our Berlin office at least 3 days a week (hybrid).
• Are willing and able to travel for meetings, conferences, and industry events.

#LI-SL #LI-Hybrid

About Smartly

Smartly is an AI-powered advertising technology company transforming ad experiences for brands and consumers. Our platform integrates media, creative, and intelligence capabilities to deliver over 800 billion impressions and generate more than 300 billion creatives annually, helping brands achieve tangible business outcomes.

Recognized as a Leader in The Forrester Wave: Creative Advertising Technologies, we manage creative and media campaigns for over 700 brands worldwide, with a media spend of $6B across major platforms including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our diverse team of over 750 professionals from more than 60 nationalities is committed to creating an inclusive environment where everyone is respected and heard.