Technical Support Engineer - Azure Developer

TN Germany; Deutschland; Remote; EUR 45.000 - 65.000; Vollzeit

Jobbeschreibung

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Client:

Microsoft

Location:

Germany, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3eb3a8eff1ee

Job Views:

1

Posted:

13.05.2025

Expiry Date:

27.06.2025

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Job Description:

Overview

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Join CE&S to help build a future where customers choose us not only for industry-leading products but also for a connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust by delivering seamless support. We help customers resolve issues quickly, prevent future problems, and maximize their Microsoft investment.

Applications & Infrastructure, the largest group in CSS, provides timely technical expertise to Microsoft’s commercial customers to address critical challenges and promote cross-cloud solutions.

We are seeking passionate individuals for the Customer Service & Support team. As a Technical Support Engineer, you will troubleshoot and resolve customer technical issues, developing your problem-solving, collaboration, and technical skills.

This role offers flexibility to work up to 100% from home.

Microsoft’s mission is to empower every person and organization to achieve more. We foster a culture of respect, integrity, and inclusion where everyone can thrive.

Qualifications

Required Qualifications:

• Hands-on experience in Customer Support, Technical Consulting, or Software Development, or equivalent.
• Experience with application development and debugging in languages/frameworks like Java, Node, Python, PHP, Ruby, .NET Core, ASP.NET, WordPress, Joomla, Drupal.
• Understanding of programming concepts: call stacks, threading, synchronization, performance, debugging.
• Strong problem-solving and troubleshooting skills using various data collection tools and methodologies.

Preferred Qualifications:

• Experience troubleshooting Windows IIS, Linux, Containers, Azure Web Apps, Docker images.
• Deep knowledge of open-source web technologies: Linux, NGNIX, Apache, Java, Node, Python, PHP, Ruby.
• Skills in network troubleshooting or Active Directory authentication.
• Familiarity with packet sniffers: Fiddler, Network Monitor, Wireshark.
• Experience with debugging tools: Windbg, Visual Studio.

Language Qualification:

English: confident reading, writing, speaking. Additional languages are a plus.

Applicants must meet Microsoft, customer, and government security screening requirements, including passing the Microsoft Cloud Background Check upon hire and every two years.

Responsibilities

Response and Resolution: Review, investigate, and solve customer issues, collaborating across teams and using troubleshooting tools.

Readiness: Participate in communities, develop technical and professional skills through training.

Product/Process Improvement: Identify product defects and provide feedback to senior engineers for improvements.

Benefits and perks vary by employment type and location, including healthcare, educational resources, discounts, savings, parental leave, time off, giving programs, and networking opportunities.