Technical Support Engineer, Amazon Robotics (m / w / d)

Amazon Development Center Germany GmbH; Düsseldorf; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

An innovative company is seeking a Technical Support Engineer to join its Advanced Robotics team. In this role, you will support the Amazon Robotic Fulfillment Systems, enhancing system efficiencies through advanced technologies. The ideal candidate will possess a blend of technical and customer-facing skills, excelling in troubleshooting and project management. You will collaborate with international teams, driving continuous innovation and ensuring the seamless operation of robotic systems. If you're passionate about technology and enjoy problem-solving in a dynamic environment, this opportunity is perfect for you.

Qualifikationen

• 2+ years of troubleshooting in a multi-user high availability environment.
• Experience managing network systems such as DNS, DHCP, and TCP/IP.
• Proven experience as lead technician supporting major applications.

Aufgaben

• Support and foster a culture of inclusion within the team.
• Manage large scale technical projects with high attention to detail.
• Document known solutions in the form of knowledge base articles.

Kenntnisse

Troubleshooting

Network Systems Management

PC Repair

Operating Systems Support

Root Cause Analysis

Cloud Technologies (AWS)

Unix / Python Shell Scripting

Ausbildung

Bachelor's Degree or Equivalent Experience

Tools

Windows

Linux

macOS

Jobbeschreibung

Über uns

Are you inspired by invention? Is problem solving through teamwork in your DNA? We apply advances in robotics and software to solve real-world problems that delight our customers' experiences in ways we can't even imagine yet. Amazon Robotics is the global front runner of robotics innovation. Our diverse team of engineers come from all over the world to design, test and build our dynamic fleet of robots and mechatronic systems. Current advancements are underway in robotic movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive data, and much more.

Amazon Robotics is seeking a talented and self-motivated Technical Support Engineer to work with the Advanced Robotics team to improve overall system efficiencies through the use of advanced technologies. The ideal candidate is excited to learn new things and willing to work through the details to get things done. We are seeking candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Fulfillment Systems solution. This job will require a unique combination of flexibility, troubleshooting, creativity, people management skills and drive.

As part of this highly visible team, candidates have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of the Robotic Fulfillment System. A successful candidate will have a consulting aptitude, ownership, incredible attention-to-detail, a passion and love for software and operational troubleshooting, customer-facing skills, and a desire to work within a group at the center of Amazon's Robotic Fulfillment System operations.

Key job responsibilities

The right candidate will be inspired and motivated to do the following on a daily basis:

1. Support and foster a culture of inclusion
2. Manage large scale technical projects with high attention to detail
3. Maintain and / or create policies, procedures and processes when needed
4. Proactively identify opportunities for long term and repeatable solutions
5. Participate in hiring, training, and development of others
6. Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments
7. Windows, Mac or Linux Operating systems support and proactive maintenance
8. Responsible for on-call duties in a rotation with other team members
9. Frequently document known solutions in the form of knowledge base articles
10. Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions

Grundqualifikationen

• Bachelor's degree or equivalent work experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• Experience managing network systems (such as DNS, DHCP, SSL, OSI Model and TCP/IP)
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• Experience in managing technically complex large and small scale projects
• Experience in managing and supporting Windows, Linux and macOS operating environments
• Own and drive Root Cause Analysis (RCA) on complex system issues
• Proven experience as lead technician supporting major or critical applications and systems

Bevorzugte Qualifikationen

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

Additional skills that are beneficial include the ability to discuss complex technical issues with both technical and non-technical stakeholders and leadership teams, understanding of AWS or other cloud technologies, experience with change management processes, Unix / Python Shell Scripting skills, experience in a fulfillment or logistics environment, hardware and solutions troubleshooting, and knowledge of networking and IT management.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to learn more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the provided link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.