Customer Success Manager (m/w/d)

Danaher Corporation; München; Remote; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading company in life sciences is seeking a Customer Success Manager to provide technical support and drive sales growth in the spatial biology segment. This remote role offers the chance to work on meaningful projects and collaborate with passionate colleagues. Ideal candidates will have a background in Life Sciences and experience in technical support. Join us to help accelerate the impact of tomorrow’s science and technology.

Leistungen

Healthcare

Paid Time Off

Flexible Working Arrangements

Qualifikationen

• At least 2 years of experience in technical support for consumable reagents.
• In-depth knowledge of reagents and dyes used in Life Science research.

Aufgaben

• Providing pre- and post-sales technical support for reagents and workflows.
• Engaging in consultative selling and upselling of consumables.

Kenntnisse

Customer Relationship Management

Consultative Selling

Technical Support

Ausbildung

Bachelor’s degree in Life Sciences

Tools

Reagents

Immunohistochemistry

Jobbeschreibung

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?

At Leica Microsystems, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovation for tangible impact.

You’ll thrive in a culture of belonging where your unique viewpoint matters. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact—innovating at the speed of life.

Shape the Future with Us!

Leica Microsystems has been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Leica is launching a new, high-impact team to lead our strategic expansion into the rapidly growing spatial biology segment. We’re seeking top sales and applications talent for a remote sales and customer support role. This is a rare opportunity to join at the ground floor of a major growth initiative, backed by Leica’s brand and expertise in microscopy and imaging. If you have experience in spatial biology, you can leverage that knowledge immediately. As part of the Danaher Life Sciences group, you'll have access to cross-company collaboration and career development opportunities. This is more than a new role—it’s your chance to shape the future. We need creative thinkers who can identify opportunities and develop strategies to capitalize on them.

Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing boundaries.

Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which enables our success.

As Customer Success Manager, you will provide technical support and troubleshooting for reagents and Spatial Biology workflows, ensuring customer satisfaction and product optimization. You will also drive sales growth through consultative selling, generating quotes, identifying new opportunities, and managing customer relationships to ensure seamless integration and timely delivery of consumables.

This position reports to the Market Development Manager and is part of the commercial team in EMEA, based in Germany, working remotely to cover the region.

The ideal candidate should be located in Southern Germany.

Responsibilities include:

• Providing front-line pre- and post-sales technical support for reagents and workflows, assisting customers with troubleshooting and product optimization.
• Engaging in consultative selling and upselling of consumables to research and academic institutions, recommending suitable products for Life Science projects.
• Generating accurate, competitive quotes aligned with customer needs and budgets.
• Identifying and pursuing new sales opportunities within the existing installed base.
• Managing customer relationships, resolving issues, and ensuring satisfaction, proper stock levels, and timely delivery.

Minimum Requirements:

• Bachelor’s degree or higher in Life Sciences, Chemistry, Biochemistry, or related field.
• At least 2 years of experience providing technical support and training for consumable reagents, with a strong understanding of product applications.
• In-depth knowledge of reagents, dyes, and immunohistochemistry used in Life Science research.
• Hands-on experience working in a lab environment within Life Science research.
• Inside sales experience in the Life Science sector (preferred).

Additional experience in supporting Spatial Biology workflows is a plus.

Leica Microsystems offers comprehensive benefits, including healthcare and paid time off. Details are available at Danaher Benefits Info (https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home).

We support flexible, remote working arrangements for eligible roles, providing enriching careers regardless of work location. Further details will be provided during the interview process.

Join our team today and help accelerate the impact of tomorrow’s science and technology. We partner globally to solve complex challenges, bringing the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the unique perspectives it brings to our workforce, workplace, and markets.