Deutschsprachige Kundenservice in Griechenland (m / w / d) für Canon

Teleperformance; Freiburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Join a leading global brand as a Customer Support Expert in Greece, providing support for Canon products. This role offers comprehensive training, relocation support, and opportunities for professional growth in a diverse and inclusive workplace.

Leistungen

Support for relocation to Greece

Competitive monthly salary plus two additional salaries

Referral program

Healthcare benefits and various discounts

Full training provided

Opportunities for professional growth

Free online Greek language courses

Modern working environment

Qualifikationen

• Strong written and verbal skills in German.
• Good communication skills in English.
• Tech savviness and creative problem-solving skills.

Aufgaben

• Communicating with customers via phone, chat, and email.
• Tracking and following up on cases to ensure resolution.
• Responding to customer inquiries and troubleshooting issues.

Kenntnisse

Fluency in German

Communication skills in English

Tech savviness

Creative problem-solving

Empathy

Jobbeschreibung

Are you fluent in German and familiar with digital cameras, printers & photocopiers? Join our Canon Customer Experts team!

Would you like to gain in-depth experience in the world of photography and imaging? TP in Greece collaborates with Canon, a leader in professional and consumer imaging equipment and information systems, and proudly offers job opportunities for technology enthusiasts to provide customer support for printers, photocopiers, digital cameras, and other imaging products to German-speaking customers.

We provide successful candidates with comprehensive training on the company’s products, along with guidance on troubleshooting and technical solutions.

What you will do :

Depending on the team you join, responsibilities may include:

1. Communicating with customers via phone, chat, and email
2. Tracking and following up on cases to ensure they are resolved efficiently and promptly
3. Building and maintaining strong, professional relationships with all partners, demonstrating empathy at all times
4. Working towards targets set by the client’s statement of work and internal goals
5. Responding to customer inquiries and troubleshooting or escalating technical issues
6. Following standard diagnostic procedures, focusing on frequently asked questions
7. Turning every customer interaction into a positive experience
8. Sharing ideas and solutions with colleagues

What you will bring :

1. Strong written and verbal skills in German
2. Good communication skills in English
3. Tech savviness
4. Creative problem-solving skills
5. Empathy and excellent communication skills
6. A positive, adventurous attitude
7. A willingness to learn and absorb new knowledge and experiences

What we offer :

1. Support for relocation to Greece, including flights, hotel accommodation, and assistance with house searching (all at no cost to you)
2. Competitive monthly salary plus two additional salaries per year
3. Referral program: bring a friend and earn up to €3,500 depending on the language
4. Healthcare benefits and various discounts
5. Full training provided by certified instructors
6. Opportunities for professional growth and development
7. Participation in special events, community, and social responsibility initiatives
8. Free online Greek language courses
9. Modern premises with a comfortable working environment and relaxation areas
10. Work for a Great Place to Work-Certified company that values diversity and offers equal opportunities regardless of gender, ethnicity, religion, culture, or age

This is a fantastic opportunity to develop your career within a multinational company, gaining valuable experience and skills while representing a leading global brand. Join us and be part of a diverse and inclusive workplace that fosters growth and opportunity.