Customer Service Representative - German - Fully Remote Portugal

TN Germany; Hamburg; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading recruitment firm is seeking a Customer Service Representative for a fully remote position in Hamburg. This role involves handling customer inquiries across various platforms, providing support, and collaborating with internal teams. The ideal candidate will possess strong communication skills and be detail-oriented, with a willingness to learn in a dynamic environment. Competitive salary and growth opportunities are offered.

Leistungen

Competitive salary with performance-based incentives

Professional growth opportunities

Collaborative work environment

Exclusive travel perks and discounts

Qualifikationen

• Strong verbal and written communication skills.
• Experience with customer service software preferred.
• Ability to manage multiple tasks simultaneously.

Aufgaben

• Handle customer interactions across various communication channels.
• Provide clear information in response to inquiries.
• Manage a personal queue of service tickets.

Kenntnisse

Communication

Problem-Solving

Technical Troubleshooting

Tools

Customer Service Software

CRM Tools

Jobbeschreibung

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Customer Service Representative - German - Fully Remote Portugal, Hamburg

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Client:

Dila Recruitment

Location:

Hamburg, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

142ced43e794

Job Views:

2

Posted:

18.05.2025

Expiry Date:

02.07.2025

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Job Description:

Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position: Customer Service Representative

Employment type: Permanent Contract (3 months trial period)

DUTIES AND RESPONSIBILITIES:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS:

• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Experience with customer service software, ticketing systems, or CRM tools is preferred.
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment
• Working schedule: Monday to Friday, 07 AM - 08 PM (rotational shifts), Saturday: 08 AM - 04 PM, Sunday: 08 AM - 05 PM, 2 days off: 2 rotational day.

OFFER:

• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts