Senior Inside Sales Representative

Ovid Technologies GmbH; Berlin; Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading company in healthcare technology seeks a Senior Inside Sales Representative to support regional sales activities. The role involves preparing proposals, engaging with customers, and managing sales records using Salesforce. The position offers a hybrid work model, competitive salary, and various employee benefits including vacation days and professional development opportunities.

Leistungen

Permanent employment from the start.

Hybrid work model with flexible hours.

30 vacation days plus an additional Volunteer Day.

Company pension scheme.

Development opportunities via LinkedIn Learning.

Qualifikationen

• Experience in sales administration/support or inside sales.
• Ability to work independently and handle multiple tasks.
• Proficiency in MS Office; knowledge of CRM systems beneficial.

Aufgaben

• Prepare proposals, quotes, order forms, and License Agreements.
• Engage in effective customer communication and follow up on orders.
• Maintain accurate records of sales activities in Salesforce.

Kenntnisse

Sales administration

Customer communication

Organizational skills

Fluency in English

Tools

Salesforce

MS Office

Jobbeschreibung

Wolters Kluwer Health empowers clinical providers, academic institutions, researchers, healthcare providers, pharmacies, and more by integrating cutting-edge healthcare software, evidence-based practice, artificial intelligence (AI), and generative AI into care delivery. Our Ovid brand, which includes the world’s most trusted medical research platform, has been a vital part of healthcare for over 20 years. Ovid delivers thousands of full-text journal articles, eBooks, database resources, and workflow tools in a single integrated solution.

We are looking for a Senior Inside Sales Representative to support the Regional Sales teams in their activities.

Primary Responsibilities

1. Work closely with Sales, Pricing, Customer Support, and Distributors in preparing proposals, quotes, order forms, and License Agreements:

• Draft pricing for direct and distributor orders, including requests to the pricing team for custom quotes.
• Prepare proposals and reports, including usage statistics and upsell opportunities.
• Monitor open price requests sent to the pricing team and report on status.
• Store received pricing from the pricing team or publisher proposals.
• Enter new and renewal quotes into Orion and generate final Order Forms.
• Coordinate creation, distribution, and acceptance of License Agreements.

Engage in effective customer communication, including:

• Routine contact with distributors/customers.
• Provide new and renewal price quotes.
• Follow up on renewal status and outstanding orders.
• Handle inquiries and leads via Salesforce, phone, or mail, passing to managers when necessary.
• Prepare mailing lists and maintain Salesforce contact groups.
• Assist sales with mailings and track responses.
• Conduct calling campaigns for renewal follow-up and lead qualification, recording outcomes.

Maintain accurate records of sales activities in Salesforce.

Assist in organizing background materials for customer visits, exhibitions, and road shows, working closely with marketing:

• Manage local marketing budget and stock of materials.
• Organize delivery, setup, and teardown of event materials and booths.
• Prepare marketing materials as needed.

Oversee customer subscriptions, pricing, and payment statuses, and report on issues.

Collaborate with Credit Control and Sales Management on outstanding debts, tracking payments and reporting statuses.

Order supplies, organize deliveries, and assist with document preparation and delivery to customers.

Provide coverage for other regions or positions as needed.

Perform other duties as assigned.

Candidate Requirements

• Experience in sales administration/support and/or inside sales.
• Ability to work independently, prioritize, meet deadlines, and handle multiple tasks.
• Proficiency in MS Office; knowledge of CRM systems like Salesforce beneficial.
• Proactive, self-motivated, with strong organizational skills and attention to detail.
• Service-oriented team player.
• Fluent in English (written and spoken); additional languages, especially Eastern or Northern European, are beneficial.

Benefits

• Permanent employment from the start.
• Hybrid work model with up to 3 days home office and flexible hours.
• Work abroad in the EU for up to 20 days annually.
• 30 vacation days and an additional Volunteer Day annually.
• Company pension scheme.
• Development opportunities via LinkedIn Learning, language training, and other programs.

Applicants may be required to attend onsite at a Wolters Kluwer office during the recruitment process.