Technical Account Manager (Germany)

TN Germany; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in AI is seeking a Technical Account Manager in Berlin. The role involves supporting strategic clients with technical expertise and relationship management. Ideal candidates will have extensive experience in customer-facing technical roles, proficiency in Linux, and familiarity with cloud platforms. Join a dynamic team and contribute to innovative AI solutions.

Qualifikationen

• 7+ years in a customer-facing technical role.
• Native or bilingual proficiency in German.
• Experience in pre- and post-sales support.

Aufgaben

• Collaborate with customers and internal teams to develop engagement plans.
• Manage project milestones and deliverables.
• Act as the primary technical advisor for clients.

Kenntnisse

Communication

Relationship Skills

Linux System Administration

Networking

Tools

AWS

Azure

GCP

Kubernetes

LDAP

Kerberos

Active Directory

IAM

Hadoop

Spark

Jobbeschreibung

Social network you want to login/join with:

Technical Account Manager - Germany, Berlin

col-narrow-left

Client:

Location:

Berlin, Germany

Job Category:

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

791366217684

Job Views:

2

Posted:

11.05.2025

Expiry Date:

25.06.2025

col-wide

Job Description:

At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by renowned investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to embed AI into their daily operations, from advanced analytics to Generative AI.

Technical Account Managers are highly experienced Architects who bring both deep technical expertise and strong interpersonal skills to support a small portfolio of strategic clients (approximately 3 per TAM). They must be quick on their feet and able to turn challenging customer situations into positive outcomes, whether in the boardroom with a client CTO or sharing the command line with a client admin. They need to be effective both technically and communicatively, capable of managing relationships while maintaining a tight organizational overview of their accounts.

How you'll make an impact

• Collaborate with the customer and the internal account team to identify priorities and develop engagement plans
• Manage project milestones, contribute to deliverables, provide status updates, and proactively mitigate issues
• Serve as a central technical point for the client and contribute to account strategy
• Support the growth of the Field Engineering team through documentation, process improvements, and knowledge sharing
• Act as the primary technical advisor, providing guidance on Dataiku platform architecture, deployment, operations, security, data management, ML-Ops, and scaling strategies
• Assist clients in system integration and troubleshooting
• Gather client feedback to inform product development
• Advise on long-term technical strategies and complementary technologies
• Support advanced use cases like edge computing, deep learning, and MLOps

What you'll need to be successful

• 7+ years in a customer-facing technical role
• Native or bilingual proficiency in German
• Strong communication and relationship skills
• Experience in pre- and post-sales support
• Proficiency in Linux system administration and networking
• Experience with identity/access management tools (LDAP, Kerberos, Active Directory, IAM)
• Hands-on experience with cloud platforms (AWS, Azure, GCP)
• Experience with Kubernetes setup, administration, troubleshooting, and tuning
• Familiarity with Hadoop and/or Spark ecosystems

How you'll stand out

• Experience with Python
• Data Science knowledge
• Basic Java knowledge
• Familiarity with ML-Ops tools and practices

What does the hiring process look like? #LI-Hybrid #LI-AN1

• Initial call with our Technical Recruiting team
• Video call with the TAM Hiring Manager
• Technical assessment (Home Test)
• Debrief with TAM team members
• Final interview with the VP of Field Engineering

At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by renowned investors, we're the architects of Everyday AI, enabling data and domain experts to embed AI into daily operations.

Technical Account Managers are experienced Architects supporting strategic clients (about 3 per TAM). They must be quick thinkers and able to turn challenging situations into positive outcomes, whether with a CTO or an admin. They need to be effective communicators and doers, managing client relationships and technical aspects effectively.