Economist as Customer Experience & Digital Strategy Expert (f/m/d)

ZipRecruiter; Essen; Hybrid; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

A leading energy company is seeking a Customer Experience & Digital Strategy Expert to enhance digital experiences and customer service strategies. This role involves supporting the execution of a customer experience vision, collaborating with local units, and leveraging AI solutions for improved service efficiency. Ideal candidates will have a strong analytical background, relevant experience, and a passion for customer-centric strategies.

Leistungen

High flexibility: hybrid work model

Work from abroad: up to 20 days in the European economic area

Personal growth: lifelong learning opportunities

Family support services

Health offers: physiotherapy, mental health support

Corporate benefits: employee share programs

Qualifikationen

• Minimum 3 years of relevant experience in Customer Experience, Digital Strategy, or related field.
• Knowledge of AI-driven customer service solutions and digital transformation trends.
• Proactive, adaptable, and solution-focused approach.

Aufgaben

• Support the development and execution of the group-wide customer experience vision.
• Contribute to designing a tech-enabled customer service strategy.
• Enhance intelligence and analytics capabilities for a 360-degree customer view.

Kenntnisse

Analytical skills

Data-driven mindset

Communication

Collaboration

Problem-solving

Ausbildung

University degree in Business Administration, Economics, Engineering, or related quantitative discipline

Jobbeschreibung

Job Description

E.ON SE is one of Europe's largest operators of energy networks and infrastructure, providing innovative energy solutions. Our employees are dedicated to digitising the energy sector, achieving net zero, and connecting everyone to good energy. We focus on sustainability, digitalisation, and growth.

We believe in strengthening our team through diversity and inclusion. We are seeking a Customer Experience & Digital Strategy Expert (f/m/d) to join our E.ON SE team as soon as possible.

Your Responsibilities

1. Support the development and execution of the group-wide customer experience vision for Energy Retail, enabling local units to create best-in-class digital experiences.
2. Contribute to designing a tech-enabled customer service strategy, incorporating AI-powered solutions to optimise service channels and improve efficiency.
3. Enhance intelligence and analytics capabilities to develop a 360-degree customer view.
4. Collaborate with local units to implement digital initiatives in customer experience and service excellence.
5. Work closely with deployment teams across countries to ensure optimal installation capacity and a seamless customer experience.
6. Facilitate best practice sharing across local units to enhance digital experience and operational excellence.
7. Support the E.ON Playmaker strategy, e.g., with a focus on Digital Bill.

Your Profile

• University degree in Business Administration, Economics, Engineering, or a related quantitative discipline.
• Minimum 3 years of relevant experience in Customer Experience, Digital Strategy, or a related field.
• Strong analytical skills and a data-driven mindset to support decision-making and strategy development.
• Knowledge of AI-driven customer service solutions and digital transformation trends.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work in a cross-functional, international environment and engage with multiple stakeholders.
• Proactive, adaptable, and solution-focused approach to managing complex challenges.
• Passion for continuous learning, innovation, and customer-centric strategies.
• Willingness to travel within European regions.

Benefits

• High flexibility: hybrid work model, flexible working hours, sabbaticals, and additional vacation opportunities for a great work-life balance.
• Work from abroad: up to 20 days in the European economic area.
• Modern and agile work environment with digital and ergonomic standards, creative seating areas.
• Personal growth: lifelong learning with various training and development opportunities.
• Family support services: childcare, holiday care, nursing support, and daily assistance.
• Full board: subsidized meals and drinks.
• Health offers: physiotherapy, in-house fitness, flu vaccinations, mental health support.
• Corporate benefits: employee share programs, pension schemes, discounts, insurances.
• Location: excellent public transport, free parking, e-vehicle charging points.
• Mobility options: car and bike leasing.

Inclusion

We value fairness in our application process and involve our representative for severely disabled employees early on. Please inform us via the application form if you require technical or organisational adjustments for the application process. We are happy to provide these.