IT Support Specialist 2nd Level - WindowsOS (f/m/d)

TN Germany; München; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A fast-growing IT company in Munich seeks an IT support specialist to provide technical assistance and solve customer issues, focusing on cloud technologies. The ideal candidate has experience in system administration, is bilingual in German and English, and enjoys engaging with customers. The role offers a competitive salary and additional benefits, including a Virtual Stock Option Plan and various perks.

Leistungen

Attractive compensation package

Virtual Stock Option Plan (VSOP)

ÖPNV ticket

Swapfiets

Urban Sports Club

Corporate Benefits

Qualifikationen

• Successfully completed apprenticeship or advanced qualifications in IT.
• Several years of experience in IT support.
• Proficient in German and English at C1 level.

Aufgaben

• First point of contact for customers and 1st level support.
• Provide technical support and solve complex problems.
• Collaborate with IT support team for process enhancements.

Kenntnisse

Technical support

Problem-solving

Customer service

Cloud technologies

MDM systems management

Windows operating system

Microsoft 365

Google Workspace

Bilingual (German and English)

Ausbildung

Apprenticeship as IT specialist for system administration

Professional qualifications as a system administrator

Jobbeschreibung

Below is a refined version of the job description with improved formatting for clarity and readability, using only the allowed HTML tags.

Job Description

Your mission

• You are the first point of contact for our customers and our 1st level support team.
• You provide technical support and are responsible for solving complex problems for our customers with a focus on cloud-based technologies.
• You respond to our customers' inquiries, offering solution-oriented assistance with a primary focus on cloud-based technologies.
• You actively collaborate with the IT support team to drive continuous process enhancements.
• You possess a deep understanding and, ideally, several years of experience with the Windows operating system in combination with Microsoft 365 and/or Google Workspace.
• You can extend practical experience to managing MDM systems, e.g., Microsoft Intune.
• You continuously aid the IT Ops team in enhancing and automating support processes.

Your profile

• You have successfully completed an apprenticeship as an IT specialist for system administration or have advanced to become a system administrator through professional qualifications.
• You have several years of experience in IT support.
• You are proficient in both German and English at the C1 level.
• You are interested in self-development and collaborative growth; we will support your professional and personal development with paid certifications.
• You enjoy engaging with a multitude of customers and exhibit patience and a strong commitment to service.
• You work with a hands-on mentality.
• You seek to join a company that values participation and encourages initiative.

Why us?

• Join the IT revolution – we are a small, but fast-growing team in Berlin and Munich with high ambitions – experience how to scale a startup to Europe’s #1 IT Operating System.
• High responsibility and ownership from day 1.

Additional Benefits

• Attractive compensation package, including Virtual Stock Option Plan (VSOP).
• Benefits: ÖPNV ticket, Swapfiets, Urban Sports Club, Corporate Benefits.
• Office locations in Munich and Berlin-Mitte.

We are looking forward to your application!
The deeploi Team

About us

Make millions of people work better every day.
We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.
deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.
IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user onboarding and offboarding to service and support, cybersecurity, and device management – deeploi covers the entire scope of a company’s IT department.