IT Operation Specialist

Company Overview:

Our client is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. They help their customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Their comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile.

Job Description:

Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Manages and deploys internal end-user technologies (e.g., SharePoint).

Requirements:

1. Strong knowledge of Microsoft Windows, iOS, and Android Operating systems
2. Familiarity with Microsoft Office suite, Google Apps, VoIP
3. Basic server room knowledge
4. Fluent in German and English
5. Time management skills
6. Excellent communication skills (written & verbal)
7. Ability to build & manage strong working relationships with end users
8. Ability to deliver at a high level, even when under pressure, when working both independently and also as part of a team
9. Friendliness, team-player skills
10. Good negotiation and training skills
11. Ability to translate business needs into IT terms

DE-23459