Manager Operations - DC Infrastructure / eMobility (f / m / d)

E.ON Drive GmbH; München; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

E.ON Drive GmbH seeks an Operations Manager NOC for the French market to ensure the stability of its high-power charging network. The role involves operating DC chargers, managing customer requests, and enhancing service quality. Candidates should have a degree in electrical engineering and experience in eMobility. A hybrid work model and various benefits are offered.

Leistungen

Hybrid work model

Flexible hours

Sabbatical or additional vacation options

Employee Share Program

Subsidized meals and health services

Qualifikationen

• Experience in the eMobility or customer service industry.
• Initial experience with DC infrastructure operations.
• Excellent communication and negotiation skills in English and French.

Aufgaben

• Ensure the stability of our high-power charging network for a large OEM customer.
• Operate our DC chargers and ensure a smooth customer experience.
• Maintain proactive and transparent communication with our customers.

Kenntnisse

Problem-solving skills

Communication skills

Negotiation skills

Ausbildung

University degree in electrical engineering

Jobbeschreibung

E.ON Drive GmbH is the backbone of the German e-mobility business and represents the brand E.ON Drive. We bring renewable energy to the road and support individuals and companies throughout Germany, to travel in a clean, quiet, and affordable way by using electromobility. Our product portfolio includes smart solutions for charging on the road, at work, and at home. We help our customers in every step they take, from personal advice and installation of charging stations to modern billing systems and the supply of green electricity.

At E.ON, diversity matters. We welcome all people and believe that differences make us stronger. Join our inclusive and diverse company culture! To create equal opportunities, we offer our positions in full or part-time.

Seize the chance to become part of our E.ON Drive GmbH team in Essen or München as soon as possible and apply online now for the position of Operations Manager NOC - France (f/m/d). Create perspectives not only for the future of E.ON but also for your own. We look forward to meeting you, because none of us is as strong as all of us.

Your Responsibilities

1. Ensure the stability of our high-power charging network for a large OEM customer, focusing on the French market.
2. Operate our DC chargers and ensure a smooth customer experience, including:
3. Documentation, analysis, and management of customer requests within our CRM / Predictive Maintenance Tool.
4. Implement relevant suppression measures and coordinate with our field service partners.
5. Maintain proactive and transparent communication with our customers.
6. Ensure charger infrastructure is maintained and inspected according to industry legislation and regulations.
7. Contribute to improving our service quality and operational excellence.
8. Support the continuous growth of our eMobility business.

Your Profile

1. University degree in electrical engineering or a comparable professional training.
2. Experience in the eMobility or customer service industry.
3. Initial experience with DC infrastructure operations.
4. Strong problem-solving skills and ability to prioritize collaboratively within the team.
5. Excellent communication and negotiation skills in English and French; additional languages are a plus.
6. A proactive attitude and willingness to contribute to a new business area.

Benefits

• Flexibility: hybrid work model, flexible hours, sabbatical or additional vacation options for great work-life balance.
• Working from abroad: Up to 20 days in the European Economic Area.
• Flat hierarchies: Interdisciplinary and cooperative work style encouraging your ideas.
• Modern work environment: Ergonomic and digital standards for the workplace.
• Personal growth: Lifelong learning with access to the latest technology and training.
• Family Support: Childcare, holiday care, nursing support, and everyday assistance services.
• Health & Nutrition: Subsidized meals, drinks, and health services like physiotherapy and vaccinations.
• Corporate Benefits: Employee Share Program, pension scheme, discounts, insurances, and more.
• Location: Well-connected public transport, free parking, and e-vehicle charging points.
• Mobility: Car and bicycle leasing options.