Risk Manager (German Speaker), Brand Escalation and Engagement Management

TN Germany; München; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Risk Manager in Munich, where you will be at the forefront of brand protection in e-commerce. This role offers the chance to lead investigations into trademark infringement and collaborate with cross-functional teams to enhance brand safety. You will engage with global specialists, influence policies, and drive strategic improvements to safeguard brands and customers. If you are passionate about solving complex challenges and have a proactive mindset, this is the perfect opportunity for you to make a significant impact in a dynamic environment.

Qualifikationen

• Proven experience in risk management and brand protection.
• Strong analytical skills with the ability to interpret complex data.

Aufgaben

• Lead investigations into trademark infringement and brand abuse.
• Engage with brand owners and internal stakeholders to resolve cases.

Kenntnisse

Risk Management

Brand Protection

Fraud Investigations

Analytical Skills

Stakeholder Management

Problem-Solving

Fluency in German

Fluency in English

Ausbildung

Bachelor's Degree

Master's Degree

Jobbeschreibung

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Risk Manager (German Speaker), Brand Escalation and Engagement Management, Munich

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Finance

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EU work permit required:

Yes

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Job Reference:

e2ddc303e4d0

Job Views:

2

Posted:

09.05.2025

Expiry Date:

23.06.2025

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Job Description:

Are you passionate about brand protection, intellectual property rights, and preventing abuse in e-commerce? Do you thrive in solving complex challenges and working cross-functionally?

Join Amazon’s Brand Escalations & Engagement Management (BEEM) team and play a critical role in safeguarding brands and customers worldwide. We are looking to fill this position as soon as possible, so if you meet the qualifications, we encourage you to apply today!

About the Role

As a Risk Manager (m/f/d), you will lead in-depth investigations into trademark infringement, counterfeit activities, and brand abuse, ensuring the highest level of protection for both customers and brands. You will work closely with a global network of specialists, influencing policies, tools, and technologies that enhance brand safety.

This role offers high visibility, partnering with Legal, Compliance, Customer Trust, the Counterfeit Crimes Unit, Brand Registry, and Amazon Leadership to drive strategic improvements and resolve complex brand protection cases.

Key job responsibilities

1. Conduct holistic investigations into brand abuse reports, diving deep into trademark status, brand history, and selling partner activity.
2. Identify root causes of escalations and develop preventive solutions to mitigate future risks.
3. Engage directly with external brand owners and internal stakeholders to resolve high-priority cases.
4. Provide data-driven insights to enhance Amazon’s fraud prevention tools, processes, and policies.
5. Break down complex issues into actionable recommendations, influencing global brand protection strategies.

A day in the life

As a BEEM Risk Manager, you will be at the forefront of protecting brand integrity in Amazon’s global stores. A typical day includes:

1. Leading complex brand escalations, analyzing brand profiles, trademarks, reporting history, and current protection measures.
2. Reviewing and investigating reported products, taking decisive action to address potential infringement or abuse.
3. Engaging directly with brand partners and sellers, ensuring compliance and resolution of disputes.
4. Collaborating with internal teams to drive long-term process improvements and enhance automated brand protection measures.
5. Driving high-impact projects that shape Amazon’s future brand protection framework.

About the team

Brand Escalation and Engagement Management (BEEM) is a worldwide team of Risk Managers experienced in the field of Brand Protection. We are an international and diverse team, collaborating closely while being located in different regions globally. We strive to identify, resolve and prevent brand-targeted abuse from the worldwide Amazon Stores. We handle escalations coming from brands and their internal Amazon stakeholders. We conduct holistic investigations, perform root cause analysis of escalation drivers, and pursue initiatives across global program teams to prevent future incidents related to the same root cause gap. We engage with brands and their stakeholders to support us during our investigation and de-escalate when needed.

BASIC QUALIFICATIONS

• Bachelor degree or equivalent.
• Proven experience in risk management, brand protection, compliance, fraud investigations, or intellectual property enforcement.
• Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
• Excellent stakeholder management and communication skills, with experience influencing cross-functional teams.
• Fluency in German (C1 level) and English with the ability to communicate fluently and professionally in all business situations (spoken and written).
• A proactive mindset, eager to solve challenging problems and contribute to a safer online marketplace.

PREFERRED QUALIFICATIONS

• Experience with intellectual property protection, impersonation, copyright, trademark or patent enforcement
• Experience with risk management, fraud, identity management and/or compliance
• Experience working with machine learning models and data science teams
• Master's Degree
• Business proficiency in additional languages, e.g. Italian, Mandarin, Japanese, Arabic