•FULL REMOTE • Field Service Coordinator

Centre People Appointments; Stuttgart; Remote; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading Japanese manufacturer is seeking a Field Service Coordinator to work remotely from Germany. The role involves resolving customer inquiries and technical issues, ensuring satisfaction, and coordinating service calls. Ideal candidates will have strong communication skills and experience in customer support administration.

Qualifikationen

• Business-level fluency in English and German, spoken and written.
• Experience in customer support administration for complex capital equipment.

Aufgaben

• Log support requests from customers via phone and email.
• Coordinate with the Operations department to manage parts and order logistics.
• Handle complex situations calmly and efficiently under pressure.

Kenntnisse

Communication

Problem Solving

Tools

Microsoft Office

ERP systems

Jobbeschreibung

A leading Japanese manufacturer is looking for a Field Service Coordinator to join their team remotely from within Germany.

In this role, you will be the first point of contact for users—resolving inquiries and technical issues efficiently, ensuring a high level of customer satisfaction, and appropriately prioritizing and escalating issues when necessary.

The ideal candidate is self-motivated, has strong communication and problem-solving skills, and possesses prior experience in customer support administration.

Eligible Applicants:

• Not eligible: Student visa, requiring visa sponsorship, working holiday, graduate, freelance

Work Type: Full remote

Visa Support: No

Type: Full-time

Working Hours: 8:30-17:00, 38.5 hours per week

Location: Aalsmeer, Netherlands

Main Responsibilities:

• Log support requests from customers via phone and email, establishing issue priorities
• Allocate appropriate engineers or specialists based on customer status to support within suitable timescales
• Prioritize, schedule, coordinate, and escalate service calls within the Help Desk team
• Coordinate with the Operations department to manage parts, ink, and order logistics to support engineers and customers
• Promote and maintain service contracts with customers
• Support administrative tasks such as call management, invoicing, and job costing
• Follow up on logged calls to ensure tracking, escalation, and resolution
• Communicate with customers to update on request statuses
• Coordinate with engineers and support staff to ensure clear task communication and updates
• Handle complex situations calmly and efficiently under pressure

Ideal Candidate:

• Business-level fluency in English and German, spoken and written
• Experience in customer support administration for complex capital equipment
• Ability to handle and prioritize tasks with professional communication skills
• Proficiency with IT applications such as Microsoft Office and ERP systems
• Team player with experience liaising with internal departments to enhance customer satisfaction
• Legal right to work in the country; visa sponsorship is not available
• Applications from working holiday, graduate, or student visa holders are not accepted

When contacting us, please include the job reference number (Ref: IN46524) at the top of your message. If successful, you will be contacted within two business days. Due to high application volume, individual feedback cannot be provided.