Customer Onboarding Manager - German Speaking

TN Germany; Deutschland; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading cybersecurity company is seeking a Customer Onboarding Manager to ensure new customers successfully adopt their platform. The role involves managing onboarding projects, educating clients, and addressing technical issues, requiring strong communication skills and a goal-oriented mindset.

Qualifikationen

• Minimum 4+ years in customer onboarding or related fields.
• Experience in a SaaS company is mandatory.
• Native-level German proficiency is mandatory.

Aufgaben

• Manage a portfolio of onboarding projects, ensuring timely delivery.
• Educate customers on XM products and best practices.
• Gather client feedback to improve the onboarding process.

Kenntnisse

Communication

Presentation

Project Management

Technical Aptitude

Jobbeschreibung

Social network you want to login/join with:

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Client:

XM Cyber

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

651893fb6a3c

Job Views:

2

Posted:

16.05.2025

Expiry Date:

30.06.2025

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Job Description:

XM Cyber is a global leader in hybrid cloud security. XM Cyber brings a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems.

Our Customer Onboarding Managers (COM) are the face of XM Cyber to our new customers, during their onboarding phase; they play a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the XM Cyber platform quickly and effectively, setting them up for long-term success.

Responsibilities

• Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality
• Manage, assign, and conduct onboarding meetings, product demos, company presentations, workshops, and training
• Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS solutions to align with their business needs, providing technical expertise and recommendations
• Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally
• Educate and enable customers on XM products and best practices, drive the onboarding to deliver fast time to value
• Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution
• Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions
• Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements
• Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase
• Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey

Minimum 4+ years of experience in customer onboarding, customer service, support, account management, or customer success. Experience working for a SaaS company is mandatory. Strong communication and presentation skills are essential to understand customer narratives and communicate effectively at all levels. The candidate should have a goal-oriented mindset supported by project management skills, with the ability to de-escalate support requests and manage relationships with Fortune 500 customers. Technical aptitude and willingness to get involved hands-on are required, along with the ability to identify upsell/cross-sell opportunities. Experience executing projects in Agile and waterfall methodologies is necessary. Native-level German proficiency is mandatory. Fluency in Spanish and Portuguese is advantageous.

Advantages

• Experience with networking - Advantage
• Experience with cyber security - Advantage
• Fluent in either Spanish or French