Remote Field Service Engineering Specialist

Flowserve; Karlsruhe; Remote; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Field Service Engineering Specialist to enhance customer satisfaction through expert troubleshooting and support of digital products. This dynamic role involves direct communication with clients, ensuring seamless integration of electric actuation systems with various control technologies. The ideal candidate will possess a strong technical background in industrial networks and digital communication protocols, enabling them to effectively mentor junior engineers and provide valuable insights into product development. Join a forward-thinking company that offers competitive pay, comprehensive benefits, and opportunities for professional growth!

Leistungen

Competitive Pay

Annual Bonuses

Medical Benefits on Day 1

Generous Paid Vacation Time

Paid Holidays

401(k) Plan

Qualifikationen

• 5-10 years of experience in systems and networks, including actuation and valve integration.
• Strong understanding of digital communication protocols like HART and Modbus.

Aufgaben

• Execute global strategies to increase profitability among products within the Service and Solutions Group.
• Provide technical assistance and recommendations on digital network interoperability.

Kenntnisse

Technical Problem Solving

Digital Communication Protocols

Network Troubleshooting

Fluid Flow Understanding

Customer Communication

Ausbildung

MS or BS in Engineering

5+ years in Industrial Networks

Tools

DCS

SIS

AMS

FDT

PACTware

FieldMate

FieldCare

Jobbeschreibung

The Field Service Engineering Specialist (for Electric Actuation & Digital Products) is a customer facing extension of the Flowserve digital products and automation engineering team. This engineer will support electric actuation activities for all digital products which interact with third party host control systems. He / She will service, troubleshoot, and commission customer network installations. The engineer has a strong understanding and working capability with specific network protocols, including HART, Foundation Fieldbus, Profibus (possibly Modbus, Bitbus or others) and connectivity / interoperability with host systems such as ABB, Emerson, Honeywell, Invensys, Rockwell, Siemens, Yokogawa etc. via wired and wireless protocols and technologies.

This person can be located anywhere in the US or Europe. The job requires travel as necessary (up to 50%), even internationally. Must live close to a major airport.

The Field Service Engineer is a critical role for ensuring customer satisfaction and keeping them at ease in times of troubleshooting and problem resolution. Most of this role includes direct communication with the customer face to face, phone calls, Webex meetings, etc.

Responsibilities Include:

• The Engineer will combine technical knowledge with relationship skills to execute defined global strategies, such as Red Raven and VALVESIGHT aimed at increasing profitability among products within FCD’s Service and Solutions Group. Additionally, the Engineer will support Product Management on technical tasks related to key elements of Product Development (PD) and Technology Development.
• Service activities provided will consist of utilizing FLS diagnostics capability in troubleshooting, analysis, inspection, and compatibility issues between FLS digital products and customers' control systems (DCS, SIS, PLC). A strong and experienced background in triaging instrument performance and connectivity to host control or asset management systems is required. This includes the main communication protocols in the process control industry (HART, Foundation Fieldbus, Profibus, etc. and could include Bitbus and Modbus). Triaging will also include the electrical and mechanical side of the products to find, separate, and isolate problems and prevent them from escalating inside the customer organization.
• A key part of this role is to train the end users and direct FLS support personnel in network troubleshooting and commissioning, using the right tools to resolve network and communication issues. Act as a mentor to internal and external associates.
• Regularly engage and include junior engineers in active field support cases, as well as provide regular dedicated training to build collective expertise within the product and network communication protocols.
• Help customers conceptually design new applications, migrate from older technology, and upgrade from lower cost solutions in many industries including Oil & Gas, Power, Chemical, Water/Wastewater, and Mining.
• Provide external and internal technical assistance and recommendations on various aspects of digital network interoperability with host control systems.
• Complete understanding of the use of diagnostic systems for predictive and preventative maintenance and what scripted diagnostics are illustrating.
• Augment sales and application engineering efforts by providing pre-sales digital control application assistance and problem solving with regards to spec reviews, take-offs, product selection, and preparing proof of concept demos. Support Commercial operations with technical clarifications on key projects and opportunities.
• Support our sales team efforts when needed, including customer and sales channel training and technical support meetings. Make technical presentations and demonstrate how a digital product meets the client’s needs.
• Interact directly with customers, as required, to ensure that the Voice of the Customer (VOC) is effectively communicated to the product management. Support and share competitor performance seen in the field and help to establish competitive benchmarking efforts.
• Actively support a positive safety culture to reduce injuries and maintain a safe work environment.

Requirements:

• MS or BS in Mechanical, Electrical, Computer, Chemical or other related engineering field, or 5+ years in Industrial Networks in lieu of degree.
• 5 to 10 years as a technical problem solver with experience in systems and networks (DCS, SIS, AMS) including the integration of actuation, valves, and instruments.
• Proven industrial digital communication experience with a history of device commissioning.
• This is a regional role and the FSE must be fluent in English communication (verbal, reading, and writing).
• Strong understanding of fluid flow in process control environments including tuning these flow loops.
• Ability to explain digital and mechanical concepts and articulate recommendations that detail value that customers are willing to pay for.
• Comprehensive working knowledge of instrumentation and process control and the elements in a flow loop (PID control, flowmeters, different process sensors, transmitters, valves, analog and digital communications, DCS, PLC, and asset management systems).
• Comprehensive working knowledge of digital communications protocols – HART, FF, and Modbus (Profibus DP and PA knowledge) / FDT / DTM technology.
• Comprehensive working knowledge about the main DCS and related Asset Management Systems (Emerson DeltaV / AMS; Yokogawa Centum VP / PRM; Honeywell Experion / FDM).
• Comprehensive working knowledge about the main FDT Frames (M&M & Flowserve’s frame), PACTware, FieldMate, and FieldCare.
• Knowledgeable in removing, installing and starting-up digital products including software installations.
• Comprehensive knowledge of technical designs, engineering drawings, and schematics.

Preferred Skills / Experience:

• Wireless communication experience in an industrial environment is preferred.
• Comprehensive knowledge of main Electric actuation competitors is also helpful (Rotork, Auma, EIM, Coester, etc.).

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k), and many other excellent benefits!