Service Desk Agent (m/w/d) - hybrides Arbeiten (Remote & Präsenz)

TN Germany; Frankfurt; Remote; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An established industry player is seeking a motivated Service Desk Agent to join their dynamic team in Frankfurt. This role is perfect for individuals who thrive in a customer-focused environment and possess strong technical problem-solving skills. You will be the first point of contact for customers, assisting with technical inquiries and ensuring user satisfaction. With a permanent contract and a supportive work culture, this position offers long-term security and opportunities for professional growth. Join a company that values teamwork and provides a range of benefits, including regular employee events and good connectivity to locations.

Leistungen

Long-term secure employment

Competitive salary

Regular employee events

Supportive environment

Free beverages

Access to Germany ticket

Participation in activities like JP Morgan Run

Internal football team

Qualifikationen

• Completed vocational training as an IT specialist or comparable qualification.
• Proven experience in Service Desk roles is essential.

Aufgaben

• Handle disturbance reports and classify technical issues.
• Ensure SLA compliance and proactive follow-ups on escalated issues.

Kenntnisse

Fluent German

Customer Service

Technical Problem Solving

Communication Skills

Flexibility

Team Spirit

Ausbildung

Vocational Training as IT Specialist

Comparable Qualification

Tools

HP Service Manager

Microsoft Office 365

Windows 10

Citrix

Jobbeschreibung

The provided job description contains a comprehensive overview of the role, responsibilities, and benefits. However, it exhibits inconsistent formatting, excessive HTML tags, and some irrelevant or redundant content that could be streamlined for better clarity and professionalism.

To improve readability and engagement, I will clean up the formatting by using only the necessary HTML tags (

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  Below is the refined version:

  Job Description

  We are looking for a motivated Service Desk Agent (m/w/d) to strengthen our team in the Frankfurt area. If you are communicative and have a talent for quickly resolving technical problems, then you are exactly right with us!

  In this position, you will be the first point of contact for our customers, assisting them with technical inquiries and challenges. You will contribute to providing excellent customer service and ensuring user satisfaction.

  Your Responsibilities

  • Handling of disturbance reports within the scope of initial analysis
  • Classification of technical and user-related disturbances and their resolution, including documentation in the ticket system
  • SLA-compliant processing of disturbances concerning availability, first-time resolution rate, and turnaround times
  • Proactive follow-up on disturbances escalated to support units

  Your Profile

  • Ideally, a completed vocational training as an IT specialist or comparable qualification
  • Fluent German language skills (spoken and written)
  • Proven experience in Service Desk roles
  • Knowledge of Citrix and Terminal Service environments is desirable
  • Experience with HP Service Manager or similar ticket tools
  • Proficient in Microsoft software (Office 365, Windows 10)
  • Good technical understanding
  • Strong customer orientation, flexibility, and persuasiveness
  • Excellent communication skills, team spirit, and resilience

  Benefits

  • Long-term, secure employment with a permanent contract
  • Competitive salary
  • Regular employee events
  • Summer and winter celebrations
  • Supportive and collegial environment
  • Good connectivity to our locations
  • Free beverages like coffee and water, fresh fruit
  • Access to the Germany ticket
  • Various activities, including participation in the JP Morgan Run and an internal football team

  If you're interested, click on