Senior Implementation Manager for Customer Implementation (m/f/d)

TN Germany; Osnabrück; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading logistics company is seeking a Senior Implementation Manager to oversee customer implementations in the Air & Sea division. This role involves managing projects, creating SOPs, and ensuring customer satisfaction through effective communication and training. Join a dynamic team focused on impact, development, and team collaboration.

Leistungen

Flexible hours

Remote work options

Childcare support

Pension schemes

Bonuses

Fitness programs

Qualifikationen

• At least 3 years of experience in customer implementation projects.
• Strong understanding of 3PL and 4PL operations.

Aufgaben

• Manage and execute customer implementation projects.
• Create customer-specific SOPs and work instructions.
• Monitor post-implementation KPIs.

Kenntnisse

Communication

Training

Logistics

Customer Implementation

Ausbildung

Bachelor's degree in Logistics

Bachelor's degree in Supply Chain Management

Tools

IT/EDI systems

Jobbeschreibung

Job Description:

Do you want to work in a fast-paced, highly dynamic, and diverse environment? Are challenging projects and individual creative freedom important to you? Do you enjoy working in interdisciplinary teams with multiple stakeholders and tight deadlines? If so, we are passionate about putting our customers' success first and invite you to join us!

We are seeking a highly ambitious and skilled Senior Implementation Manager (m/f/d) for our Global Customer Implementation Air & Sea (CI) department. This role is crucial in setting up large, complex customers for success as they start their partnership with Hellmann Worldwide Logistics. You will handle end-to-end customer implementations, collaborating closely with our Sales and Product teams in Airfreight and Seafreight to foster long-term relationships. Your responsibilities include understanding customer requirements, defining technical integrations, creating SOPs and work instructions, and setting up our operations for sustainable success. Additionally, you will have opportunities to enhance and train our CI project methodology globally.

We encourage you to make an impact, work as part of our team, and develop your skills further. Our core values are Impact, Team, and Development. Apply now and join us!

Responsibilities:

1. Manage and execute customer implementation projects in the Air & Sea division.
2. Coordinate projects with customers and the global Hellmann network.
3. Analyze and document customer processes, IT requirements, and procedures.
4. Create customer-specific SOPs and work instructions.
5. Conduct operational training based on created documentation.
6. Develop KPIs and monitoring tools to ensure successful implementation, meeting all customer requirements.
7. Monitor post-implementation KPIs and seek feedback for improvements.

Minimum Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, or a related field.
• At least 3 years of experience in a similar role with a proven track record in customer implementation projects and operational training within freight forwarding.
• Strong understanding of 3PL and 4PL operations, especially in Airfreight and Seafreight.
• Technical skills in mapping and documenting customer requirements to IT/EDI systems.
• Excellent communication and training skills.
• Fluent in English; additional languages are a plus.

Our Offerings:

• Hellmann Spirit: Focus on people and relationships, with regular team and company events, and special perks like birthday lotteries.
• Work-Life Balance: Flexible hours, remote work options, childcare support, and family leave days.
• Financial Benefits: Pension schemes, bonuses, and discounts on travel and leisure.
• Health & Wellbeing: Fitness programs, massages, coaching, and diverse canteen options.
• Development Opportunities: Onboarding days, training programs, e-learning platforms, and research time.
• Mobility Support: Transportation subsidies, parking, and e-charging stations.

Application Process:

Please submit your detailed application via our career page, including salary expectations and earliest start date. For more information, contact Jana Engelhardt at Osnabrück: 0151 2034 6056.

Visit hellmann.com/en/it-careers to learn more about our working environment and team. We value diversity and encourage applications from all backgrounds, regardless of gender, age, disability, religion, ethnicity, or sexual orientation.