Issuing Product Support Expert (f/m/x)

TN Germany; Bonn; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht einen engagierten Issuing Product Support Expert, um das Wachstum und die strategische Entwicklung von Kartenprodukten zu fördern. In dieser spannenden Rolle unterstützen Sie Kunden und Geschäftspartner als Produktexperte, stellen die Qualität der Prozesse sicher und helfen bei der Entwicklung neuer Produkte. Sie arbeiten in einem dynamischen Umfeld, das Zusammenarbeit und Verantwortung fördert, und profitieren von einem umfassenden Leistungspaket, das Ihre persönlichen und beruflichen Bedürfnisse unterstützt. Wenn Sie eine Leidenschaft für die Kartenindustrie haben und in einem positiven, integrativen Arbeitsumfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Mentale Gesundheitsunterstützung

Gesundheitsinitiativen

Networking-Möglichkeiten

Flexible Arbeitszeiten

Pensionspläne

Qualifikationen

• Tiefes Verständnis der Kartenbetriebssysteme und -prozesse von Deutsche Bank.
• Erfahrung in der Prozessanalyse und -gestaltung.

Aufgaben

• Unterstützung von Geschäft und Kunden als Produktexperte.
• Sicherstellung der täglichen Abläufe der Kartenprodukte.

Kenntnisse

Prozessanalyse

Projektmanagement

Kommunikationsfähigkeiten

Kenntnisse der deutschen Kartenindustrie

Tools

Deutsche Bank Kartenbetriebssysteme

Jobbeschreibung

Issuing Product Support Expert (f/m/x), Bonn

Job Description:

Product Management Issuing is responsible for the development and portfolio management of all consumer and commercial card products issued under Deutsche Bank Group brands. This includes ownership of the product PnL, end-to-end processes for debit and credit card issuance, operational processes for card-based payments, lifecycle management, and vendor management. The goal is to drive growth and develop card products strategically.

Reliable, digitized processes are essential to support the increasing number of cards issued and managed. As customer requests grow, a support unit will be established to assist external and internal clients with expert knowledge, help resolve issues, analyze root causes, and improve products and processes.

Your role and key responsibilities

• Support business and clients as a product expert and second-level point of contact with relevant product/process knowledge
• Ensure daily operations of card products by executing processes in line with Deutsche Bank quality standards
• Support development of the issuing proposition to foster growth and ensure smooth product processes
• Assist in the development and launch of new products and manage product portfolios
• Help implement the future Target Operating Model (TOM) for Issuing
• Participate in projects related to card issuing

Your skills and experiences

• Deep understanding of Deutsche Bank card operating systems/applications and processes
• Ability to think in processes and ensure quality standards
• Experience in process analytics and design
• Knowledge of the German card industry, including products, value chains, authentication methods (e.g., 3DS), and regulations (considered a plus)
• Experience in project management and implementation
• Motivated team player with commitment and customer-centric mindset
• Excellent communication skills in German and English

What we offer

We provide a comprehensive benefits portfolio supporting your personal and professional needs, including:

• Mental health support and awareness training
• Health initiatives like check-ups, vaccinations, and nutrition advice
• Networking opportunities and flexible working arrangements
• Financial security through pension plans, banking services, and other benefits

This position is available in both full-time and part-time formats.

For recruitment inquiries, contact Alexander Zimmermann at [phone].

We foster an environment of responsibility, collaboration, and inclusivity, celebrating our collective successes and promoting a positive, fair workplace for all.