Senior-Außendiensttechniker

ABB; Bad Aibling; Remote; USD 49.000 - 92.000; Vollzeit

Zusammenfassung

ABB is seeking a Field Service Technician to deliver quality customer service in the Electrification Smart Power division. The role involves diagnosing technical issues, preparing materials for service activities, and training associates. Ideal candidates will have extensive experience in critical power systems and effective communication skills.

Qualifikationen

• 5 years of experience in servicing critical power equipment or equivalent.
• Experience with Medium Voltage power conditioning and distribution equipment is a plus.

Aufgaben

• Identify operational improvements and eliminate pain points with customers.
• Perform field service tasks and diagnose technical issues.
• Act as a trainer for field service associates and customers.

Kenntnisse

Field Service

Technical Analysis

Customer Communication

Ausbildung

Associates Degree or Technical School training

Jobbeschreibung

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration—combined with a focus on diversity, inclusion, and equal opportunities—are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service, planning and executing service work according to customer orders and expectations. You will showcase your expertise by ensuring customer retention through effective communication of service work timelines and expectations. The work model for this role is remote. This position contributes to the Electrification Smart Power division in Northern Virginia. Your main responsibilities will include:

1. Working with the customer (on-site) to identify opportunities for operational improvements and pain point elimination.
2. Performing field service tasks, diagnosing technical issues, and conducting analysis through remote or on-site activities within your certified service categories and products.
3. Preparing material lists needed for service activities and ensuring all materials, parts, and equipment are available and of appropriate quality.
4. Acting as a trainer for field service associates and customers when needed.

Qualifications for the role

• Associates Degree or Technical School training.
• 5 years of experience in servicing critical power equipment, or an equivalent combination of education and professional experience.
• Broad experience in Field Service or related roles focusing on Critical Power Systems (Uninterruptible Power Supplies, Power Distribution, Static Switch Batteries, and Power Conditioning Systems).
• Experience with Medium Voltage power conditioning and distribution equipment is a plus.
• Must have existing work authorization to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams work closely with industry partners to deliver advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Our Power Protection unit supports some of the world's largest data centers with energy-efficient UPS solutions. Additionally, the ABB Ability Energy Manager platform helps organizations save energy and reduce CO2 emissions.

We value diversity and encourage applicants from all backgrounds. Apply today for your next career step with ABB and learn more at www.abb.com about how our solutions impact the world. #MyABBStory

We look forward to your application. For more information about ABB, visit www.abb.com.

Equal Employment Opportunity

ABB is an EEO and Affirmative Action Employer promoting workplace diversity. All qualified applicants will receive consideration regardless of race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family leave status, or veteran status. For more rights information, visit the EEOC and DOL websites.

Applicants may request to review the Affirmative Action Plan at ABB facilities by contacting HR. Reasonable accommodations for disabilities are available upon request. Please call 1-888-694-7762 or email [emailprotected].

The expected salary range for this position is $49,400 to $91,600 annually, depending on qualifications and experience.

Before applying, ensure compliance with all local ABB employment requirements and read our Fraud Warning.