Deputy Boutique Manager (m/w/d) Frankfurt

Richemont; Frankfurt; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Deputy Boutique Manager for its Frankfurt location. This role involves leading a dynamic team in a luxury boutique environment, ensuring exceptional client experiences while driving sales performance. You will be responsible for team management, boutique operations, and client relationship development, making a significant impact on the boutique's success. With a focus on luxury items, particularly jewelry and watches, this position is perfect for a resilient leader who thrives in a fast-paced, customer-centric environment. Join a prestigious brand and elevate your career in the luxury retail sector.

Qualifikationen

• 5-7 years of experience in luxury item sales, preferably jewelry or watches.
• Excellent communication skills in German and English.

Aufgaben

• Manage and develop the boutique team to achieve sales objectives.
• Oversee boutique operations and administration, ensuring compliance with policies.
• Enhance client experience and develop client relationships.

Kenntnisse

Team Management

Communication Skills

Leadership Skills

Client Relationship Management

Analytical Skills

Organizational Skills

Interpersonal Skills

Customer Focus

Ausbildung

Experience in Luxury Sales

Tools

SAP

Jobbeschreibung

We’re looking for a

Deputy Boutique Manager (m/f/d)

for our Boutique in Frankfurt

KEY RESPONSIBILITIES

Team Management & People Development

• Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to foster a highly collaborative network at all times.
• Ensure the day-to-day management, training, coaching, and motivation of the boutique team.
• Monitor individual objectives, evaluate performance, and support personal and talent development under the supervision of the Boutique Manager.
• Ensure all team members have proper knowledge of and respect for processes and Maison’s procedures at all stages of the sales process.
• Be responsible for the integration of new team members.
• Follow up on training and sales coaching with the direct report.
• Evaluate, set, and monitor performance and objectives for the direct report.

Boutique Operations & Administration

• Supervise and be responsible for the back office and administration of the boutique.
• Oversee boutique expenses and ensure timely execution and delivery of all boutique reports.
• Implement and monitor all brand and boutique policies, procedures, and guidelines.
• Respect all group, Maison, and boutique policies, procedures, and guidelines.
• Participate in the setup and breakdown of the boutique.

Boutique Performance

• Assist the Boutique Manager in diagnosing performance based on analysis and review of competencies and environment to define action plans to achieve brand and boutique targets.
• Lead the implementation and monitoring of boutique action plans.
• Help optimize boutique quantitative and qualitative performance by breaking down targets into monthly, daily, and individual goals.
• Be responsible for store turnover and achieving sales objectives.
• Develop and strengthen relationships with existing clients and encourage team follow-up actions.
• Assist the boutique manager in monitoring KPIs.

Client Relationship & Portfolio Development

• Act as an ambassador of the Maison, supporting the Boutique Manager in enlarging the client portfolio, increasing loyalty, and building relationships with new clients and VIPs.
• Maintain strong knowledge of the boutique clientele and assess local market opportunities, assisting in developing effective client development strategies and CRM programs.
• Organize and coordinate client treatments and boutique events.
• Follow up on the quality of client data registration.
• Ensure the team provides an exceptional client experience, including client gifting and maintaining professionalism.
• Maintain staff appearance standards, including uniforms, presentation, language, and attitude.
• Serve as a key contact for transversal and digital projects within the boutique.

Boutique Experience

• Monitor boutique welcoming procedures and flow, contributing to continuous improvement processes.
• Enhance and diversify the in-boutique service offer to ensure a professional and unique client experience, including boutique identity, in-store experiences, visual merchandising, and services.
• Monitor the Client Experience Barometer and implement action plans accordingly.

Qualifications:

• 5-7 years of experience in selling luxury items, preferably in jewelry and/or watches, with relevant management experience.
• Excellent communication skills in German and English.
• Strong leadership skills and a customer-focused approach.
• Excellent analytical, organizational, and interpersonal skills.
• Resilient team player with a confident, open, and professional demeanor.
• Accurate working methods, ideally with knowledge of SAP or similar merchandise management software.