Desktop Engineer L1

Iron Systems, Inc; München; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading company in IT solutions is seeking a Desktop Support Technician to manage hardware and software incidents, provide support for desktop devices, and ensure compliance with security requirements. Applicants should possess knowledge of Windows 7 OS, experience with service management tools, and ideally hold an associate or bachelor's degree in electronics.

Qualifikationen

• Experience supporting desktop, MAC devices, and tablets.
• Knowledge of EUC tools and ITIL processes.
• Experience with ServiceNow and remote support tools.

Aufgaben

• Manage desktop device incidents and provide support.
• Ensure configuration and installation of desktop devices.
• Monitor security profiles and provide VIP support.

Kenntnisse

Knowledge and experience on Windows 7 OS

Knowledge in AD and smart hands and feet support

Experience with Service management tools

EUC tools and remote support tools

Knowledge of MAC devices and tablets

ITIL process awareness

Ausbildung

Associate degree (A.A.) in electronics

Bachelor's degree preferred

Jobbeschreibung

Responsibilities

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and desk-side support services.
• Manage hard and soft break-fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (Field Users) devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, manage, optimize, and maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates and hardware replacements, with spares provided by the vendor.
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Manage desktop device (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for desk-side issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team unavailable like for MI calls.
  
  

Requirements:

• Knowledge and experience on windows 7 OS
• Good to have—knowledge in AD and smart hands and feet support.
• Good to have—knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tools—e.g., ServiceNow
• Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; bachelor's degree preferred.