Customer Success Manager (m/w/d)

Danaher Corporation; Mannheim; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Join a leading company in life sciences as a Customer Success Manager, where you'll provide technical support and drive sales growth in the spatial biology segment. This remote role requires a strong background in life sciences and customer relationship management. You'll engage with customers, ensuring satisfaction and optimizing product usage while contributing to a culture of innovation and teamwork.

Leistungen

Healthcare

Paid Time Off

Flexible Work Arrangements

Qualifikationen

• At least 2 years of experience in supporting consumable reagents.
• Deep understanding of reagents and immunohistochemistry.

Aufgaben

• Provide pre- and post-sales technical support for reagents.
• Engage in consultative selling and upselling of consumables.
• Manage customer relationships and ensure satisfaction.

Kenntnisse

Customer Relationship Management

Consultative Selling

Technical Support

Ausbildung

Bachelor’s degree in Life Sciences

Bachelor’s degree in Chemistry

Bachelor’s degree in Biochemistry

Jobbeschreibung

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?

At Leica Microsystems, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Shape the Future with Us!

Leica Microsystems has been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

We are launching a new, high-impact team to lead our strategic expansion into the rapidly growing spatial biology segment. We seek top sales and applications talent for a remote sales and customer support role. This is a unique opportunity to be part of a major growth initiative, supported by Leica’s brand and expertise in microscopy and imaging. If you have experience in spatial biology, you can leverage that knowledge immediately. As part of the Danaher Life Sciences group, you’ll benefit from cross-company collaboration and career development opportunities. This role is your chance to shape the future, requiring creative thinkers to identify and develop opportunities.

You will work on meaningful projects with passionate colleagues, pushing the boundaries of what’s possible.

Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system), which enables everything we do.

As Customer Success Manager, you will provide technical support and troubleshooting for reagents and Spatial Biology workflows, ensuring customer satisfaction and product optimization. You will also drive sales growth through consultative selling, generating quotes, identifying new opportunities, and managing customer relationships for seamless integration and timely delivery of consumables.

This position reports to the Market Development Manager and is part of the commercial team in EMEA, based in Germany, working remotely to cover EMEA. The ideal candidate should be located in Southern Germany.

In this role, you will:

• Provide front-line pre- and post-sales technical support for reagents and workflows, assisting customers with troubleshooting and optimization.
• Engage in consultative selling and upselling of consumables, recommending appropriate products for Life Science projects.
• Generate accurate, competitive quotes for consumables, aligned with customer needs and budgets.
• Identify and pursue new sales opportunities within existing accounts to expand consumables usage.
• Manage customer relationships, addressing issues and ensuring satisfaction, proper stock levels, and timely delivery.

Essential requirements:

• Bachelor’s degree or higher in Life Sciences, Chemistry, Biochemistry, or related field
• At least 2 years of experience supporting and training on consumable reagents, with strong product knowledge
• Deep understanding of reagents, dyes, and immunohistochemistry used in Life Science research, with the ability to discuss product specifications and workflows
• Practical lab experience in Life Science research, providing credibility and insights when interacting with customers
• Inside sales experience in Life Sciences, focusing on consumables (preferred)

Preferred experience:

• Supporting Spatial Biology workflows

Leica Microsystems offers comprehensive benefits, including healthcare and paid time off. More info at Danaher Benefits Info (https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home). We support flexible, remote work arrangements where applicable, with details provided during the interview process.

Join our team today to help accelerate the impact of science and technology. We partner globally to solve complex challenges, bringing science to life.

For more information, visit www.danaher.com.

We value diversity and the unique perspectives it brings to our workforce, workplace, and markets.