Full Product Support in Lisbon

Recruitment Apple Lovers; Köln; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A recruitment agency is seeking a Customer Experience Specialist fluent in German to provide technical support and ensure customer satisfaction. This full-time position offers a vibrant start-up culture, relocation support, and various benefits including flight reimbursement and free Portuguese classes.

Leistungen

Flight ticket reimbursement and language allowance

Possibility to be housed in an apartment by the company

Breakfast and lunch provided

Portuguese health insurance coverage

Free Portuguese classes

Career growth opportunities

Monthly events and socials

Relocation support

Qualifikationen

• Fluent in German and English.
• Product knowledge required.
• Experience with ticket management.

Aufgaben

• Provide technical and functional support for the company's products.
• Respond to customer inquiries and concerns about products.
• Collaborate with development and quality teams to resolve issues.

Kenntnisse

Problem-solving skills

Effective communication skills

Data analysis abilities

Ausbildung

Degree in computer science, technology, or a related field

Jobbeschreibung

Recruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies across various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service.

We are currently seeking a Customer Experience Specialist fluent in German to join our team.

Position: Fill Product Support with German
Location: Lisboa, Portugal
Employment type: Full-Time
Remuneration: EU up to 1,600/month

DUTIES AND RESPONSIBILITIES:

• Provide technical and functional support for the company's products
• Respond to customer inquiries and concerns about products
• Resolve technical and functional issues related to products
• Provide guidance and recommendations for product usage and configuration
• Collaborate with development and quality teams to resolve issues and improve products
• Maintain accurate and up-to-date documentation on products and solutions
• Ensure a positive and satisfying customer experience

REQUIREMENTS:

• Fluent in German and English
• Product knowledge
• Problem-solving skills
• Effective communication skills
• Data analysis abilities
• Experience with ticket management
• Degree in computer science, technology, or a related field

BENEFITS:

• Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe
• Flight ticket reimbursement and language allowance
• Possibility to be housed in an apartment by the company
• Breakfast and lunch provided
• Portuguese health insurance coverage
• Free Portuguese classes to learn a new language and immerse in the local culture
• Career growth opportunities with endless development paths
• Monthly events and socials, from boot camps to team-building activities
• Relocation support to help you settle into Portugal smoothly

If you're interested, don’t hesitate to send us your CV ;)