English (UK) Customer Care & Fashion Advisor (f/m/d) - Múnich

TN Germany; Essen; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A leading global digital luxury shopping platform is seeking a Customer Care & Fashion Advisor to join their Munich team. The role involves providing top-tier customer service, supporting clients through the order process, and collaborating with various departments. Ideal candidates will have native-level English proficiency and experience in customer care.

Leistungen

Up to 32 days of holiday

Mobile working options

Language and e-learning courses

Company pension scheme

Discounted sports memberships

Travel card discounts

Mental health support

Qualifikationen

• Native-level proficiency in US or UK English.
• Previous experience in customer care or service-oriented industry.

Aufgaben

• Provide advisory and support services to international premium clients.
• Respond to customer inquiries via phone and email.
• Collaborate closely with Payment, Warehouse, and Shipping departments.

Kenntnisse

Customer Service

Teamwork

Organizational Skills

Attention to Detail

Flexibility

Jobbeschreibung

Client:

Mytheresa

Location:

Munich, Germany

Job Category:

Customer Service / Fashion

EU work permit required:

Yes

Job Reference:

622e85332a

Job Views:

2

Posted:

11.05.2025

Expiry Date:

25.06.2025

Job Description:

We are seeking a Customer Care & Fashion Advisor – UK English (f/m/d) to join our Customer Care team in Munich.

WHAT YOU WILL DO

• Provide advisory and support services to our international premium clients regarding the order process.
• Respond to customer inquiries via phone and email.
• Deliver top-tier customer service with a strong understanding of e-commerce.
• Contribute to the continuous improvement of internal processes.
• Collaborate closely with Payment, Warehouse, and Shipping departments.

WHO YOU ARE

• Native-level verbal and written proficiency in US or UK English; additional languages are a plus.
• Previous experience in customer care or a service-oriented industry.
• Attention to detail when handling customer data.
• Flexibility, resilience under pressure, teamwork skills.
• Proactive approach, excellent organizational and time management skills.

WHAT WE OFFER

• Up to 32 days of holiday, depending on tenure, starting with 28 days.
• Mobile working options, including abroad where feasible.
• Language and e-learning courses.
• Company pension scheme.
• Discounted memberships for sports platforms and gyms.
• Travel card discounts and shuttle services.
• Support for mental health and well-being, including work-life balance initiatives.

WHO WE ARE

Mytheresa is a leading global digital luxury shopping platform, serving high-end shoppers with exclusive products, content, and top-tier service. Listed on the NYSE since January 2021, we employ over 1,200 people from more than 70 countries, committed to diversity and inclusion.

Please note that a valid work permit is required if you do not hold a passport for Germany. For more information, visit our Blog. Applications should be submitted via the 'Apply now' button. Do not include bank or payment details in your application.