Front Office Agent (w/m/d) - Stuttgart

MGT STRHX; Stuttgart, Augsburg; Vor Ort; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

Ein modernes und urban gestaltetes Hotel in Stuttgart sucht einen Front Office Agent, der die Gäste herzlich willkommen heißt und für einen reibungslosen Check-in und Check-out sorgt. In dieser spannenden Rolle haben Sie die Möglichkeit, Ihre Servicefähigkeiten zu entwickeln und in einem dynamischen Team zu wachsen. Das Hotel bietet zahlreiche Entwicklungsmöglichkeiten, strukturierte Schulungen und eine freundliche Arbeitsatmosphäre. Wenn Sie eine Leidenschaft für den Kundenservice haben und Freude am Umgang mit Menschen finden, könnte dies die perfekte Gelegenheit für Sie sein.

Leistungen

Entwicklungsmöglichkeiten

Strukturierte Online-Schulungen

Mitarbeiterunterkünfte

Bonus für neue Mitarbeiterempfehlungen

Garantierte Überstundenvergütung

Subvention für Jobticket Deutschland

Mitarbeiterrabatte

Sprachekurse

Mitarbeiterevents

Kostenlose Reinigung der Arbeitskleidung

Qualifikationen

• Erste Berufserfahrung am Empfang oder im Kundenservice wünschenswert.
• Gute Deutsch- und Englischkenntnisse erforderlich.

Aufgaben

• Freundliche Begrüßung und Betreuung der Gäste.
• Check-in und Check-out sowie Bearbeitung von Gästeanfragen.

Kenntnisse

Kundenservice

Microsoft Office

Deutsch (C1)

Englisch

Flexibilität

Organisationsfähigkeiten

Ausbildung

Erfahrung am Empfang oder im Kundenservice

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Jobbeschreibung

Your New Workplace

At your new workplace, the Hampton by Hilton Stuttgart City Centre, you will benefit from the central location and charm of the newly opened hotel. With its modern, urban design, the hotel is not only an attraction for business travelers and tourists, but also offers our employees an attractive working environment.

Our business hotel offers you the opportunity to join us, to learn continuously and to grow personally and professionally. Join us now, become part of our team as a Front Office Agent.

Your daily business

• Warm welcome and care of our guests
• Carrying out the check-in and check-out process
• Receiving and processing guest requests and complaints, whether in person, by phone, email or guest chat
• Cash register management including credit card and cash control
• Concierge tasks (restaurant recommendations, sightseeing tips, etc.)
• Cooperation with other departments to ensure the flow of communication

We offer

• Opportunities for development and promotion
• Structured online training courses for induction
• Regular staff appraisals with potential analysis
• Flat hierarchies
• Staff accommodation for the start
• Bonus for recommending new employees
• Bonus for standing in for colleagues at our other hotel locations
• Guaranteed compensation for your overtime
• Subsidy for the Jobticket Germany
• Employee rates from 19 euros in our own hotel portfolio and favorable employee rates with Hilton Worldwide
• Discounts for friends and family within our hotel brands and with Hilton Worldwide
• Language courses as required
• Employee events (e.g. summer party or Christmas party)
• 25 % night surcharge
• Numerous internal training opportunities (Hilton University)
• Free cleaning of work clothes
• Corporate benefits and Benefits.me program

Our Expectation

• First professional experience at the reception desk or in customer service desirable, career changers also welcome
• If applicable, work permit with immediate start of work is desired
• First experience with Microsoft Office (Word, Excel, Outlook)
• German language skills at least C1 level and English language skills at a good level
• Friendly and professional demeanor
• High service orientation, flexibility and organizational skills
• Enjoy the role of host and dealing with people

Contact

You may still have questions. Then contact us in the HR department at [phone] 77 or at [e-mail]. Send us your application in pdf format to [e-mail] (max. 15 MB), or upload your application directly via our applicant portal.

Complete application documents not at hand? The curriculum vitae is sufficient.
Contact Person: Jens Naumann, Hotel Manager