Customer Success Manager (m / w / d)

CleverConnect; München; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A dynamic HR tech scale-up is looking for a Customer Success Manager to enhance customer relationships and ensure optimal use of their innovative solutions. The role involves managing customer portfolios, analyzing usage, and collaborating across teams to drive product adoption. Candidates should have experience in SaaS environments and be fluent in German and English. Join a company committed to revolutionizing the recruitment experience and making a positive societal impact.

Qualifikationen

• At least 2 years of experience in a SaaS environment.
• Experience with large customers and HR technologies is a plus.

Aufgaben

• Manage a broad portfolio of customers ensuring optimal use of solutions.
• Analyze platform usage and guide customers towards success.
• Conduct workshops and strengthen customer relationships.

Kenntnisse

Customer Success

Analytical Thinking

Commercial Acumen

Technical Affinity

Fluent German

Fluent English

HR Technologies

Jobbeschreibung

CleverConnect is a dynamic French-German HR tech scale-up dedicated to revolutionizing the recruitment experience. Founded 10 years ago by passionate engineers, we are committed to reshaping recruiting through innovative digital solutions and modern SaaS platforms, making hiring faster, smarter, and more efficient.

Every year, we help over 10 million candidates find their ideal job by empowering them to showcase their personality and motivation in the best possible way. At the same time, we support recruiters in optimizing their hiring processes and discovering top talent through cutting-edge AI technology and innovative solutions – boosting agility, impact, and efficiency.

CleverConnect is also a European team of 150 employees, united by strong values such as innovation, positive societal impact, and the ambition to truly make a difference in the world of work.

We believe that the future of recruitment must be more inclusive, transparent, human, and ultimately more ethical – and that's exactly what we work toward every day.

Join us and help shape the future of work!

Learn more about us here : www.cleverconnect.group

Position: Customer Success Manager (m / f / d)

As a Customer Success Manager, you will be the key link between our customers and CleverConnect. Your focus will be on adoption, customer success, and product usage, working closely with an Account Manager who handles commercial topics. Together, you will ensure that our customers get maximum value from our solutions and achieve long-term success.

Your Responsibilities :

1. Customer Care & Success Management: Manage a broad portfolio of customers, ensuring they use our solutions optimally.
2. Adoption & Health Monitoring: Analyze platform usage, identify optimization opportunities, and guide customers towards sustainable success with targeted initiatives.
3. Travel & On-Site Meetings: Visit your customers regularly (10–20% travel required) to conduct workshops, deliver trainings, participate in strategic meetings, and strengthen customer relationships.
4. Cross-Functional Collaboration: Work closely with Account Management, Support, and Product Teams to best address customer needs.
5. Industry Expertise & Thought Leadership: Actively contribute to webinars, events, or success stories to share knowledge and position CleverConnect as a leading provider.

Who are you?

1. At least 2 years of professional experience in a SaaS environment in roles such as Customer Success, Support, Pre-Sales, or Onboarding.
2. Technical affinity and analytical thinking to advise customers effectively, implement solutions, and drive product adoption.
3. Commercial acumen to identify upsell opportunities, foster long-term customer relationships, and independently manage renewals.
4. Experience working with large customers across different company sizes.
5. Initial exposure to HR technologies or recruiting processes is a plus.
6. Fluent German and English skills are required; French is a plus.
7. Residence in Munich or the surrounding area – our office at Goetheplatz offers a fantastic working environment.

Ready for your next challenge? Apply now and become part of CleverConnect!

Our 4-step recruitment process :

1. First call with your future Manager
2. 1-hour interview with your future Manager
3. Case study with Head of CMS and CRO
4. A final interview with the CEO

We do our best to operate your hiring process within 2 to 3 weeks.

At CleverConnect, we are committed to treating our applicants, colleagues, and partners equally, regardless of gender, age, ethnicity, sexual orientation, religion, physical appearance, disability, or any other characteristic protected by law.