Deutschsprachige Kundenservice in Griechenland (m/w/d) - Finanzen / Bankwesen

TN Germany; Hamburg; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

Join a leading Mobile Bank as a Customer Service Specialist in Greece. Support German-speaking customers by providing excellent service, preventing fraud, and safeguarding data. Enjoy relocation support and a competitive salary with additional benefits.

Leistungen

Relocation support

Competitive salary plus two extra salaries annually

Health benefits and discounts

Career development opportunities

Free Greek language courses

Qualifikationen

• Customer service experience preferred.
• Ability to handle stressful situations.

Aufgaben

• Support customers via phone, chat, and email.
• Prevent fraud, protect data, and safeguard customers.
• Achieve targets set by the client.

Kenntnisse

Fluency in German

English

Communication

Problem Solving

Tools

CRM tools

Jobbeschreibung

Social network you want to login/join with:

Client:

Teleperformance

Location:

Hamburg, Germany

Job Category:

Other

EU work permit required:

Yes

Job Reference:

4e4a66d3e1fc

Job Views:

2

Posted:

11.05.2025

Expiry Date:

25.06.2025

Job Description:

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard customers of a leading Mobile Bank.

TP in Greece collaborates with a leading Mobile Bank, helping customers manage their accounts, track expenses, and save money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

As part of the Customer Service team, you will be the frontline support for the German-speaking market, providing excellent customer experience, preventing fraud, protecting data, and safeguarding customers.

Take a step forward and join us in Greece!

What you will do:

• Support customers via phone, chat, and email
• Prevent fraud, protect data, and safeguard customers
• Represent our client professionally
• Track and follow cases to ensure timely resolution
• Maintain high customer satisfaction
• Build strong relationships with partners and show empathy
• Achieve targets set by the client and internal goals

What you will bring:

• Fluency in German
• Excellent written and spoken English skills
• Strong communication, soft skills, and problem-solving abilities
• Computer proficiency; experience with CRM tools is a plus
• Ability to handle stressful situations with customers
• Customer service experience preferred
• Positive attitude, willingness to learn, and reliability
• EU citizenship, EU passport, or valid work permit for Greece
• Willingness to relocate to Athens or local candidates

What we offer:

• Relocation support, including flights, hotel, and housing assistance
• Competitive salary plus two extra salaries annually
• Referral bonuses
• Health benefits and discounts
• Full training from certified instructors
• Career development opportunities
• Company events and social initiatives
• Free Greek language courses
• Modern work environment with relaxation areas
• Work for a Great Place to Work-Certified Company promoting diversity

This is a great opportunity to grow your career, gain international experience, and work with a renowned global brand. We promote diversity and provide equal opportunities regardless of gender, ethnicity, religion, culture, or age.

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