Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

Teleperformance; Villingen-Schwenningen; Vor Ort; EUR 24.000 - 30.000; Vollzeit

Zusammenfassung

Join a leading Mobile Bank as a German-speaking Customer Service Specialist in Greece. Provide excellent support and safeguard customers while enjoying comprehensive relocation assistance and a competitive salary. This role offers professional growth opportunities in a diverse environment.

Leistungen

Relocation Support

Competitive Salary

Health Care Benefits

Free Greek Language Courses

Professional Growth Opportunities

Qualifikationen

• Experience in customer service or customer-facing roles preferred.
• Must hold EU citizenship or valid work permit for Greece.

Aufgaben

• Support customers via phone, chat, and e-mail.
• Prevent fraud, protect data, and safeguard customers.
• Maintain high customer satisfaction.

Kenntnisse

Fluency in German

Communication Skills

Problem Solving

Tools

CRM Tools

Jobbeschreibung

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard the customers of a leading Mobile Bank.

TP in Greece collaborates with the leading Mobile Bank, helping you manage your bank account on-the-go, track expenses, and set aside money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

In the Customer Service team, you will be the frontline of the bank to the German-speaking market, providing excellent customer experience. You are not just the first layer of support but also the first layer of protection. Preventing fraud, protecting data, and safeguarding our customers are key facets of this role!

Take a step forward and join us in Greece!

What you will do :

• Support customers via phone, chat, and e-mail
• Prevent fraud, protect data, and safeguard customers
• Be an ambassador of our client
• Track and follow cases to ensure they are closed efficiently and timely
• Maintain high customer satisfaction
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets set out by the client statement of work as well as internal targets

What you will bring :

• Fluency in German
• Very good written and oral communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness; experience with CRM tools preferred
• Ability to work under stressful and testing situations with customers
• Experience in customer service or customer-facing roles preferred
• Can-do attitude, willingness to learn, and reliability are essential to your success in this role!
• Must hold EU citizenship / EU Passport or valid work permit for Greece
• Willingness to relocate to historic Athens, Greece, or be a local candidate

What we offer :

• Complete support to help you ease your relocation to Greece (covering flight tickets, hotel accommodation, and assistance with house searching — all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events, community, and social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company by developing strong experience and skills, while representing one of the biggest brands worldwide. You will be part of a company that fosters diversity, offering equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more

Would you like to see more German-speaking job options?

Do you need even more available jobs?