Hotel Customer Service Agent NF-02

U.S. Army; Baumholder; Vor Ort; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

A leading company in military lodging seeks a Front Office Operations Desk Clerk in Baumholder, Germany. The role involves managing guest reservations, ensuring customer satisfaction, and maintaining operational standards. Candidates must demonstrate strong communication skills and the ability to work independently in a fast-paced environment.

Qualifikationen

• Ability to communicate verbally and in writing using the English language.
• Experience in front office operations or similar roles.
• Demonstrated knowledge of customer service practices.

Aufgaben

• Manage reservations and check-in/check-out processes.
• Handle guest complaints and maintain daily logs.
• Ensure cleanliness and comfort of common areas.

Kenntnisse

Communication

Customer Service

Problem Solving

Tools

Microsoft Office

Jobbeschreibung

This position is located at the USAG Rheinland-Pfalz Army Lodging, Lagerhof Inn, Baumholder, Germany.

Who May Apply? US Citizens currently residing within the commuting area of Baumholder, Germany (not ordinarily resident in Germany). US resident alien family members of US sponsors who are citizens of NATO countries other than Germany.
Duties

• Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification.
• Responsible for payment processing, guest room key provision and control. Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.
• Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns.
• Performs duties associated with telephone services, reservations, luggage storage, lost and found, accountability of reports, parking assistance and security for the hotel operation.
• Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort.
• Provides communication assistance in medical and fire emergencies and may serves as a primary contact during such emergencies.

Requirements

• Ability to lift and carry objects weighing up to 40 lbs.
• This position has an occasional driving requirement in support of the activity. Must have the ability to obtain and maintain both a valid USAREUR drivers license and a TMP license.
• Must be able and willing to work rotating shifts that include nights, weekend and holidays.
• Direct Deposit and Social Security Card is required
• Meet qualification/eligibility/background requirements for this position.
• A probation period of one year may be required.
• Possesses satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-13, to include a Tier 1 background investigation.

Qualifications

• Possess demonstrated knowledge, skills and abilities that indicate the capability to work independently and perform duties associated with front office operations desk clerk (Note: Experience must be equivalent in difficulty to the NF-01 level).
  • Qualifying examples of duties may include telephone services, reservations, or accountability reports.
• Ability to communicate verbally and in writing using the English language.
• Ability to use automated equipment in performance of required duties.
• Ability to perform addition, subtraction, multiplication and division at the level necessary to prepare reports, count accurately, and provide accurate change.
• Experience using office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel.