Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

Teleperformance; Gütersloh; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A forward-thinking company is seeking a German-speaking Customer Service Specialist to join its Anti-Financial Crime team. This role is pivotal in providing exceptional customer support while safeguarding clients from fraud. You will engage with customers through various channels, ensuring their needs are met and their experiences are positive. With comprehensive relocation support to Greece and a competitive salary structure, this opportunity not only enhances your career but also allows you to thrive in a diverse and inclusive environment. Join a multinational firm that values growth, development, and community involvement.

Leistungen

Comprehensive relocation support

Competitive monthly salary

Health care benefits

Free online Greek language courses

Opportunities for professional growth

Full training provided

Work for a certified Great Place to Work

Qualifikationen

• Fluency in German and good English communication skills are essential.
• Experience in customer service or customer-facing roles is preferred.

Aufgaben

• Support customers via phone, chat, and email.
• Prevent fraud and maintain high customer satisfaction levels.

Kenntnisse

Fluent in German

English communication skills

Problem-solving abilities

Computer literacy

Customer service experience

Tools

CRM tools

Jobbeschreibung

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard customers of a leading Mobile Bank.

TP in Greece collaborates with the leading Mobile Bank, helping you manage your bank account on-the-go, track expenses, and set aside money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

As part of the Customer Service team, you will be the frontline representative of the bank to the German-speaking market, providing excellent customer experience. You will also play a key role in preventing fraud, protecting data, and safeguarding our customers.

What you will do :

• Support customers via phone, chat, and email.
• Prevent fraud, protect data, and safeguard customers.
• Serve as an ambassador of our client.
• Track and follow cases to ensure they are closed efficiently and promptly.
• Maintain high customer satisfaction levels.
• Build and maintain professional relationships with partners and show empathy at all times.
• Work towards achieving targets set by the client and internal goals.

What you will bring :

• Fluency in German.
• Very good written and spoken communication skills in English.
• Exceptional communication, soft skills, and problem-solving abilities.
• Computer literacy / tech-savviness; experience with CRM tools is a plus.
• Ability to work under stressful situations with customers.
• Experience in customer service or customer-facing roles is preferred.
• A positive attitude, willingness to learn, and reliability are essential.
• Must hold EU citizenship, EU passport, or valid work permit for Greece.
• Willingness to relocate to Athens, Greece, or be a local candidate.

What we offer :

• Comprehensive support for your relocation to Greece, including flight expenses, hotel accommodation, and assistance with house searching, all at no cost to you.
• Competitive monthly salary plus two additional salaries per year.
• Referral program with bonuses for bringing friends.
• Health care benefits and various discounts.
• Full training provided by certified instructors.
• Opportunities for professional growth and development.
• Participation in events, community, and social responsibility initiatives.
• Free online Greek language courses.
• Modern premises with a comfortable working environment and relaxation areas.
• Work for a Great Place to Work-Certified Company that promotes diversity.

This is a great opportunity to advance your career, gain valuable experience, and work for a multinational company representing a major global brand. The company values diversity and provides equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more.

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