Customer Service Representative (Dutch & French)

Anicare Europe GmbH; Flensburg; Remote; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A growing company is seeking an experienced Customer Support Representative to manage customer queries and shape support policies. This fully remote role offers flexible arrangements and opportunities for personal and professional growth.

Leistungen

Work From Home

Paid Time Off

Training & Development

Performance Bonus

Qualifikationen

• High proficiency in English, native or near-native fluency in Dutch and French.
• Experience in customer support and complaint resolution.

Aufgaben

• Manage customer queries via email and support tickets.
• Resolve order-related issues including returns and refunds.
• Moderate social media comments to maintain a positive presence.

Kenntnisse

Communication

Customer Support

English

Dutch

French

Tools

MS Office Suite

Google Docs

Freshdesk

Zendesk

Jobbeschreibung

We are looking for an experienced Customer Support Representative with outstanding communication skills and the ability to work independently and as part of a team. This fully remote position offers flexible work arrangements, with an optional WeWork subscription for shared office space access.

In this role, you will help shape our customer support policies and procedures. As a growing company, we provide opportunities for personal growth, professional development, and expanded responsibilities.

Responsibilities:

1. Manage customer queries via email and support tickets
2. Moderate social media comments to maintain a positive, professional online presence
3. Resolve order-related issues, including returns, refunds, replacements, and disputes
4. Address complaints on platforms such as Amazon, Klarna, and PayPal
5. Monitor shipping performance and other key metrics
6. Organize and maintain support policies and procedures
7. Liaise with external partners like fulfillment centers, vendors, and third-party services
8. Collaborate closely with other team members

Requirements:

• High proficiency in English
• Native or near-native fluency in Dutch and French
• Excellent written communication skills
• Customer support experience, including complaint resolution
• Proficiency with MS Office Suite, Google Docs, or similar applications
• Familiarity with video conferencing tools like Zoom, MS Teams, or Google Meet
• Experience with customer support systems such as Freshdesk, Intercom, Kayako, or Zendesk
• Experience with social media management tools (e.g., BrandBastion, Hootsuite, Agorapulse, Sprout Social) is a plus
• Basic knowledge of online marketing and e-commerce

Please submit your Resume / CV in English.

Benefits:

• Work From Home
• Paid Time Off
• Training & Development
• Performance Bonus