Customer Success Manager (Fluent in German)

Mastercard; Frankfurt; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Mastercard is seeking a Customer Success Manager fluent in German to join their Dynamic Yield team in Frankfurt. The role involves consulting with customers, managing portfolios, and providing platform training to enhance customer engagement and drive product adoption.

Qualifikationen

• 3+ years in services or consulting.
• Fluent in English and German.
• Strong interpersonal and communication skills.

Aufgaben

• Consult with customers to develop strategies for value.
• Manage portfolio to ensure customer loyalty and growth.
• Train customers on using Dynamic Yield's platform.

Kenntnisse

Data Analysis

Customer segmentation

CRO

Personalization

Performance Marketing

Executive Presentation

Multi-tasking

Self-Motivation

Jobbeschreibung

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Success Manager (Fluent in German) Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Join Our Dynamic Yield Team as a Customer Success Manager!
At Dynamic Yield, we're looking for passionate individuals who can craft strategies that drive value for our customers.

Here's what you'll be doing:
• Consulting with Customers: You'll proactively work with customers to develop strategies that leverage personalization and optimization to drive value.
• Segment Identification: Help customers discover their key segments and turn data into actionable plans.
• Defining Success: Collaborate with customers to understand and define program success criteria, and track progress to ensure goals are met.
• Simplifying Complexity: Break down complex technical situations into understandable and digestible realities. Use your storytelling skills to convey your message and inspire customers to take action.
• Platform Training: Train customers on using Dynamic Yield's platform, driving product adoption to reduce churn and encourage upsells.
• Portfolio Management: Strategically manage your portfolio to ensure customer loyalty and growth.
• Resource Allocation: Ensure that the right resources are dedicated both internally and externally to meet and exceed project and customer expectations.

Optimal Skills for Success:
• Experience: 3+ years in services or consulting.
• Language Proficiency: Fluent in English and German.
• Product Expertise: Knowledge in AB Testing, CRO, Personalization, Customer segmentation, CRM or Performance Marketing.
• Data Analysis: Proficient in data interpretation.
• Executive Presentation: Experience presenting to C-level executives.
• Multi-tasking: Ability to handle multiple tasks and issues under pressure.
• Marketing Knowledge: Understanding of online marketing functions.
• Self-Motivation: Detail-oriented with strong interpersonal and communication skills.

If you're excited about creating value through personalization and optimization, and you have a talent for engaging and convincing customers, we'd love to hear from you!

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.