Senior Project Manager Customer Advocacy & Community (f/m/d)

TN Germany; Hamburg; Hybrid; EUR 60.000 - 95.000; Vollzeit

Zusammenfassung

An innovative company is seeking a Senior Project Manager for Customer Advocacy & Community to lead customer engagement efforts. This role involves managing customer interactions, fostering advocacy, and building meaningful relationships. The ideal candidate will have over five years of experience in customer advocacy within B2B environments, demonstrating strong storytelling and project management skills. Join a dynamic team in a flexible hybrid work setup that values inclusivity and work-life balance, contributing to a mission of climate-neutral operations in logistics.

Qualifikationen

• 5+ years in customer advocacy/community activities in B2B.
• Strong storytelling and project management skills.

Aufgaben

• Manage customer interactions and feedback gathering.
• Establish infrastructure for advocacy and community initiatives.

Kenntnisse

Customer Advocacy

Community Management

Project Management

Storytelling

Communication Skills

Jobbeschreibung

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Senior Project Manager Customer Advocacy & Community (f/m/d), Hamburg

Client: Forto

Location: Hamburg, Germany

Job Category: Other

EU work permit required: Yes

Job Reference: b2ccafd3a1ff

Job Views: 2

Posted: 09.05.2025

Expiry Date: 23.06.2025

Job Description:

Senior Project Manager Customer Advocacy & Community (f/m/d)

Forto is disrupting logistics by simplifying global trade with a mission to achieve climate-neutral operations by 2025. We are seeking a Senior Project Manager for Customer Advocacy & Community to lead our customer engagement efforts, foster advocacy, and build meaningful customer relationships. The role requires fluency in English and German and experience in customer marketing or community management.

Your role

• Manage customer interactions, events, advisory boards, and research activities to gather feedback.
• Own customer access programs, facilitating connections and early validation of new features.
• Conduct customer outreach to understand use cases and platform adoption.
• Support and mentor employees in customer engagement efforts.
• Establish infrastructure for advocacy and community initiatives.
• Collaborate cross-functionally to identify and engage customer advocates.
• Create and distribute marketing assets like success stories and webinars.
• Build and maintain a customer advocacy database.

What you bring

• 5+ years in customer advocacy/community activities in B2B.
• Proven success in customer interviews, stories, and research participation.
• Strong storytelling, project management, and organizational skills.
• Proactive and autonomous with high initiative.
• Excellent communication skills in English and German.

About Forto

• English as company language
• 17+ offices across Europe & Asia
• 800+ employees from 30+ nationalities
• Over 2500 customers

Additional information

• Our culture emphasizes progress, inclusivity, and work-life balance.
• Flexible hybrid work setup available.