Customer Care Team (Service Representative)

Scott Honda; Chester (Delaware County); Vor Ort; USD 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking enthusiastic individuals to join their Customer Care Team. This role is perfect for those who thrive on interpersonal connections and want to kickstart their career in customer experience. You will be the friendly face welcoming new customers, helping them with appointments, and ensuring they have a positive experience. With comprehensive training and opportunities for growth within the organization, this position serves as a fantastic launching point for your career. If you are a people person with a passion for service, this is the opportunity for you!

Leistungen

Medical/Dental/Vision

401k Match

Paid Vacation

Personal Time/Birthdays off

Team appreciation celebrations

Company fitness gym, on-site

Eagles/Phillies spirit days

Charity events & community volunteer opportunities

Nutrition and Wellness seminars

Financial Planning workshops

Qualifikationen

• Experience in hospitality or automotive industries is a plus.
• Strong communication skills that build trust and earn confidence.

Aufgaben

• Welcoming new customers and assisting with appointments in the Service Center.
• Reaching out to customers for maintenance reminders and appointment scheduling.

Kenntnisse

Customer Care

Professionalism

Communication Skills

Problem-Solving

Dependability

Teamwork

Learning New Software

Ausbildung

High School Diploma

Jobbeschreibung

We LOVE our customers, and it shows! Just read our Google Reviews.

Right now, we’re seeking dynamite people to expand our Customer Care Team at Scott Honda of West Chester.

We’re looking for much more than resumes…

We’re seeking personalities who are kind, relatable, optimistic, coachable, and bring a big heart to customer service. If this sounds like you, if you’re a “people person” and you want entry to new career opportunities, then keep reading…

Two critical skills: Thoughtful customer care and professionalism.

You’ll be our front-line representative welcoming new customers, helping customers to make appointments in our Service Center, and seeking answers to customer questions while their car is here.

Collaborating with all members of our award-winning Service Team is a rewarding part of this role.

Our Customer Care Team spends a significant part of their day reaching out to our valued customers to remind them of upcoming maintenance, preventative care, manufacturer recalls, annual inspections, and schedules those appointments with them at that time.

You’ll also be calling to welcome our new customers who recently purchased their vehicle from Scott Honda of West Chester.

Role requirements:

1. Experience in hospitality industries, including the automotive, is a plus.
2. Strong communication skills that build trust, earn confidence, and find an agreeable option for our customers.
3. Excellent people skills and problem-solving.
4. Track record for dependability and teamwork.
5. Readiness to learn new software and technology.
6. Motivated by monetary bonus based on team challenges and competitions.

What you can expect:

You will receive training in marketing and communication skills for effective phone conversations and email strategies.

Open to entry-level candidates. No sales or marketing experience is necessary so long as you are genuine, coachable, and helpful above all else. Cheerful positivity grows our brand and reputation. That’s what “people work” requires at our organization; it’s the culture we’re building.

If you want to begin your career in Customer Experience and Marketing then this role is your launching point. Apply for our Customer Care Team.

This role offers several career paths in our organization at multiple locations: Customer Experience Marketing, Service Advisor, Business Development Leadership, and Supervisor opportunities. Our Auto Group is in growth mode; it’s an exciting time to join our Team!

Scott Honda in West Chester operates an award-winning Service Center dedicated to 5-star customer experiences and a 5-star workplace.

BENEFITS:

• Medical/Dental/Vision
• 401k Match
• Paid Vacation
• Personal Time/Birthdays off
• Team appreciation celebrations
• Company fitness gym, on-site
• Eagles/Phillies spirit days
• Charity events & community volunteer opportunities
• Nutrition and Wellness seminars
• Financial Planning workshops

Scott Auto Group is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.