GUCCI Team Manager (m / w / d)

GG Luxury Goods GmbH; Offenbach am Main; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic Team Manager to lead a dedicated group of Client Advisors. This role emphasizes a customer-centric approach, where you will drive performance through real-time coaching and support. You will foster a positive team environment, ensuring that each Client Advisor excels in delivering superior service. By partnering with management, you will also play a key role in employee development and performance management. If you are passionate about luxury retail and possess strong leadership skills, this is an exciting opportunity to make a significant impact in a prestigious setting.

Qualifikationen

• Experience in managing a retail team with a focus on client experience.
• Strong coaching and leadership skills to develop team performance.

Aufgaben

• Lead and inspire a team to deliver exceptional client experiences.
• Monitor team performance and provide ongoing feedback and coaching.
• Collaborate with management on employee relations and performance.

Kenntnisse

Team Leadership

Client Engagement

Coaching

Performance Management

Customer Service

Ausbildung

Bachelor's Degree in Business Management or related field

Tools

Workday

Jobbeschreibung

As a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer-centric attitude.

You will lead from the shop floor, delivering real-time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team.

You are an ambassador of the brand, promoting our Values and Amplifiers.

Key Accountabilities

Team

1. Promote a positive and professional team environment that fosters trust, integrity, and superior performance standards, leading by example.
2. Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
3. Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of belonging is high.
4. Conduct regular and monthly performance conversations, discussing results and developing action plans.
5. Participate in attracting, recruiting, and onboarding a high-performing team.
6. Manage the employee lifecycle of the Client Advisors both online through Workday and local platforms and offline through paper forms and documents.

Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.

1. Monitor your team’s adherence to company policies and procedures; follow up when needed.
2. Support opening and closing of the store as Manager on Duty.
3. Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.
4. Develop and lead cross-category and floor working, ensuring your team can and do sell all categories across all floors.

Client

1. Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
2. Develop a client engagement mindset, with the purpose of building long-lasting relationships with clientele.
3. Full utilisation of the various clienteing tools to activate, retain, and grow team and personal client base.
4. Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs.
5. Monitor Client Advisors’ performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence.
6. Lead from the shop floor, actively selling and role modelling the selling ceremony.
7. Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
8. Manage and resolve customer issues, delighting and retaining the client relationship.

Product

1. Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
2. Partner with the Store Manager and the Merchandising team by providing effective feedback on products, stock situation, and specific category requests in order to grow the business.
3. Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
4. Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
5. Utilise digital platforms to support store and online product sales.