Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

Teleperformance; Potsdam; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Customer Service Specialist, where you will be the frontline representative for German-speaking customers. This role involves providing exceptional support while preventing fraud and protecting customer data. You will enjoy a competitive salary, relocation support to Greece, and opportunities for professional growth. With a focus on diversity and community, this multinational company values your contributions and offers a vibrant work environment. If you're looking for a rewarding career in customer service, this is the perfect opportunity for you!

Leistungen

Relocation support including flights and hotel

Competitive salary with additional bonuses

Health benefits and discounts

Full training provided

Opportunities for professional growth

Free online Greek language courses

Company events and community initiatives

Modern premises with break areas

Qualifikationen

• Fluency in German and excellent English communication skills.
• Experience in customer service or customer-facing roles preferred.

Aufgaben

• Support customers via phone, chat, and email.
• Prevent fraud and safeguard customers' data.
• Maintain high customer satisfaction levels.

Kenntnisse

Fluency in German

Excellent written and spoken English

Exceptional communication skills

Problem-solving abilities

Customer service experience

Tools

CRM tools

Jobbeschreibung

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard our customers at a leading Mobile Bank

TP in Greece collaborates with a leading Mobile Bank, helping you manage your bank account on-the-go, track expenses, and set aside money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

As part of the Customer Service team, you will be the frontline representative for the German-speaking market, providing excellent customer experience. Your role also includes being the first layer of protection by preventing fraud, protecting data, and safeguarding customers.

What you will do :

• Support customers via phone, chat, and email
• Prevent fraud, protect data, and safeguard customers
• Represent our client as an ambassador
• Track and follow up on cases to ensure timely resolution
• Maintain high customer satisfaction levels
• Build and maintain professional relationships with partners, demonstrating empathy
• Work towards achieving targets set by the client and internal goals

What you will bring :

• Fluency in German
• Excellent written and spoken English skills
• Exceptional communication, soft skills, and problem-solving abilities
• Computer literacy / tech savviness; experience with CRM tools preferred
• Ability to work under stressful situations with customers
• Customer service or customer-facing role experience preferred
• Positive attitude, willingness to learn, and reliability
• EU citizenship, EU passport, or valid work permit for Greece
• Willingness to relocate to Athens, Greece, or local residency

What we offer :

• Support for your relocation to Greece, including flights, hotel, and house search assistance at no cost
• Competitive monthly salary plus two additional salaries per year
• Referral bonus program
• Health benefits and other discounts
• Full training provided by certified instructors
• Opportunities for professional growth and development
• Company events and community initiatives
• Free online Greek language courses
• Modern premises with relaxing break areas
• Work for a Great Place to Work-Certified Company that values diversity

This is a great opportunity to develop your career within a multinational company, gaining valuable experience and skills while representing a major global brand. We promote diversity and offer equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more

Interested in more German-speaking job options?

Looking for additional jobs?

Kundenberater, Kundenservice, Kundenberatung, Quereinsteiger, Teilzeit, Vollzeit, Vertrieb, Büro, call center, customer service, customer support, German speaker, German speaking, Deutsch