Airport Services Agent

TN Germany; Schönefeld; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

Join a leading company as an Airport Services Agent in Berlin, where you will provide exceptional service to travelers. You will be responsible for ensuring smooth operations at the airport, assisting passengers, and maintaining high service standards. This role offers opportunities for growth within an international community.

Qualifikationen

• Experience in customer service roles.
• Ability to work shifts is essential.

Aufgaben

• Liaising with check-in and transfer desk for smooth passenger acceptance.
• Escorting and directing passengers to various airport areas.
• Supervising GHA staff during flights.

Kenntnisse

Customer Service

Interpersonal Skills

Team Orientation

Computer Literacy

Jobbeschreibung

We are currently recruiting for an Airport Services Agent in Berlin.

You will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for travelers. You will ensure quality service and adherence to safety policies and security standards.

Specific accountabilities include:

1. Liaising with check-in, transfer desk, and related areas for smooth passenger acceptance.
2. Escorting and directing arriving and departing passengers to areas such as hotel desk, visa counter, transfer desk, lounges, and gates.
3. Assisting the Duty Officer with company materials and records.
4. Liaising with Ground Handling Agents (GHA) for quick processing of hotel and transfer passengers.
5. Ensuring passengers are smoothly assisted through airport facilities.
6. Performing other duties to ensure efficient operation of the work unit.
7. Supervising GHA staff during flights to maintain Qatar Airways service standards.
8. Organizing check-in counters and coordinating documentation.

Be part of an extraordinary story

Your skills, imagination, and ambition have no boundaries here. There are infinite opportunities to grow and tackle rewarding challenges that will develop your skills and experience. Join us to shape our future and build the life you want within an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications

• Experience in customer service roles.
• High energy and a positive attitude to perform well in a demanding environment.
• High level of computer literacy.
• Excellent customer focus and service delivery skills.
• Strong interpersonal skills and team orientation.
• Ability to work shifts is essential.

You must have the legal rights to live and work in Germany to be considered for this role.

Application Guidelines

Employees must submit applications through the internal vacancies portal (via GEMS) only.

Please review all eligibility criteria and requirements for internal applications. Note that applications not meeting these criteria will not be processed.

• Internal candidates can have only three active applications at any time.
• Must have completed at least 10 months in their current role to apply for a new one.
• Candidates with an active final warning letter will be disqualified from the process.