Customer Service Advisor – Complaints Management (all genders)

TN Germany; Berlin; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading financial service provider is seeking a Customer Service Advisor for Complaints Management in Berlin. The role involves resolving customer complaints and ensuring a unique customer experience. Ideal candidates will have experience in complaint management and strong communication skills in German and English.

Qualifikationen

• Experience in complaint management at a financial institution.
• Fluent in German and conversational English.

Aufgaben

• Receive and process complaints from customers.
• Develop solutions to complex customer inquiries.
• Ensure exceptional customer service by phone and in writing.

Kenntnisse

Communication

Problem Solving

Ausbildung

Banking Apprenticeship

Jobbeschreibung

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Customer Service Advisor – Complaints Management (all genders), Berlin

Location:

Berlin, Germany

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

300b56c5051a

Job Views:

2

Posted:

18.05.2025

Expiry Date:

02.07.2025

Job Description:

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for passionate Complaints Management Specialists.

As a Customer Service Advisor – Complaints Management in our Banking Operations Customer Service department, you will help us effectively resolve customer complaints and create an exceptional customer experience.

Job responsibilities

• Receive and process complaints from customers and regulatory authorities in Germany.
• Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments.
• Create a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writing.
• Act as a specialist in complaint processing.

Required qualifications, capabilities and skills

• Experience in complaint management at a financial institution in the German-speaking market.
• Completed banking apprenticeship or comparable education.
• Fluent written and spoken German and conversational level of English.
• Excellent written and spoken communication skills.
• Ability to make our customers feel valued and heard, and you are able to solve their problems.
• Knowledge of the relevant regulatory requirements.