Kommunikationsdesigner/-in Customer Experience

TN Germany; Köln; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

An innovative firm is seeking a passionate Kommunikationsdesigner/-in Customer Experience to drive brand loyalty through creative solutions. In this dynamic role, you will collaborate with cross-functional teams to design engaging employee and customer experiences for diverse international clients. Your expertise in design thinking and strong communication skills will be pivotal in crafting compelling content and facilitating impactful workshops. If you thrive in a creative environment and are eager to make a difference, this opportunity is perfect for you.

Qualifikationen

• 5+ years experience in customer/employee experience design.
• Exceptional written communication skills for various formats.
• Strong visual design skills to present ideas engagingly.

Aufgaben

• Design and implement employee experience solutions for clients.
• Develop training materials and engagement communications.
• Support customer journey mapping and workshop facilitation.

Kenntnisse

German language skills (C2 level)

Design thinking

Human-Centered Design

Written communication

Client-centric mindset

Ausbildung

Bachelor's degree in business, marketing, or related field

Master's degree (preferred)

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Visual collaboration platforms (e.g., Miro, Beekast)

AI tools

Jobbeschreibung

Social network you want to login/join with:

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Client:

Bond Brand Loyalty

Location:

Cologne, Germany

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

d4c7f90a74ac

Job Views:

6

Posted:

09.05.2025

Expiry Date:

23.06.2025

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Job Description:

About Us:

At Bond, we craft innovative solutions with the aim of forging stronger brand loyalty and building sustainable growth for our clients. Our diverse and dynamic approach takes us in thrilling directions, and as the Kommunikationsdesigner/-in Customer Experience , you will have your hands on the wheel as we drive the future of loyalty.

The Role:

At Bond we design innovative solutions for our clients, helping them build ever-stronger loyalty to their brands. As the Kommunikationsdesigner/-in Customer Experience , you will design, develop and implement employee experience solutions that meet the needs of Bond’s clients.

Bond offers you the opportunity to work with a cross-functional team of experience designers and industry professionals to create engaging solutions for international clients in sectors such as automotive, financial services, healthcare, pharmaceutical, technology, retail, and hospitality.

A Day in The Life:

As the Kommunikationsdesigner/-in Customer Experience , you will support development of a wide range of customer and employee experience solutions for our clients.

This might include:

Enablement and Training.

• Assessing learning needs, analyzing existing training assets and creating and designing instructor-led training, eLearning, mLearning, workshops, post-tests, etc.

Engagement and Communications.

• Writing copy for videos, job aids and infographics; research to support market scans.

Employee Engagement and Customer Experience Discovery

• Supporting development of Facilitation Guides and activity design for co-creations and workshops; scribing at interactive sessions to document participant feedback and insights; aiding development of customer journey maps.
• Helping develop and localize materials for different markets

Are You the One:

• Bachelor's degree in business, marketing, or a related field (master’s degree preferred).
• A minimum of 5 years proven experience, with at least 3+ years designing and developing solutions in relevant areas of focus such as employee experience, customer experience, learning and enablement or communications.
• Must have valid work authorization for Germany (or the European Union) and located in North Rhine-Westphalia ; however, could also be located in the surrounding areas: Cologne, Düsseldorf, Essen, Dortmund, Wuppertal, Bochum and Frankfurt.
• Preference will be given to candidates who live within 80km radius of Cologne.
• German language skills are required at C2 level minimum.
• Independent, self-motivated, and capable of demonstrating professional maturity in a remote work environment.
• B2B experience, particularly in the commercial vehicle sector, is an asset.
• Experience applying design thinking and Human-Centered Design to development processes.
• Exceptional written communication skills, with the ability to create compelling content for video scripts, communications, reports, e-learning materials, workshops, and more.
• Strong visual design skills and the ability to present ideas in an engaging manner.
• A client-centric mindset with excellent attention to detail.
• Ability to manage tight deadlines and prioritize multiple projects effectively.
• Proficiency in MS Office tools (Word, Excel, PowerPoint, Outlook).

Familiarity with tools and platforms such as:

• AI tools
• Visual collaboration platforms (e.g., Miro, Beekast)

Why Bond?
Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.

Ready to Make Your Mark?
If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.