Customer Care Specialist

TN Germany; Köln; Hybrid; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

An innovative player in the digital automotive wholesale space is seeking a Customer Care Specialist to deliver exceptional support across Europe. This role involves managing inquiries via phone, chat, and email, ensuring a high standard of customer experience while collaborating with various teams. Ideal candidates will have experience in customer care, strong communication skills, and a background in the automotive or logistics industry.

Leistungen

Collaborative international team

Hybrid setup

Qualifikationen

• 3+ years of experience in customer care or support.
• Fluent in English or German; at least one additional European language.

Aufgaben

• Resolve customer queries related to sales, logistics, invoicing, and claims.
• Handle end-to-end claims management, including decision-making on compensation.

Kenntnisse

Communication

Problem Solving

Ausbildung

Commercial Apprenticeship

Business-related Degree

Tools

Zendesk

Salesforce

Jobbeschreibung

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Our client, an innovative player in the digital automotive wholesale space, is seeking a Customer Care Specialist to deliver top-tier support to buyers and sellers across Europe. This is a hands-on, customer-facing role ideal for someone who thrives in a fast-paced, operational environment and enjoys solving complex service issues.

The Role

As the first point of contact, you’ll manage incoming inquiries via phone, chat, and email, covering logistics, payments, claims, and general support. You’ll handle customer relationships with empathy and professionalism, while helping identify process improvements and ensuring an exceptional customer experience.

Key Responsibilities

• Resolve customer queries related to sales, logistics, invoicing, and claims
• Handle end-to-end claims management, including decision-making on compensation
• Actively collaborate with logistics, finance, and engagement teams to resolve issues
• Maintain high standards for communication, case documentation, and SLA performance
• Contribute insights to improve service processes and the customer journey
• Monitor vehicle inventory and support transport coordination between sellers and buyers

Your Profile

• Completed commercial apprenticeship or business-related degree
• 3+ years of experience in customer care or support (B2B/B2C)
• Excellent written and verbal communication skills
• Confident handling high-pressure situations and complex customer needs
• Comfortable working with CRMs and support platforms (, Zendesk, Salesforce)
• Fluent in English or German; and at least one additional European language such as French, Italian, Spanish, Dutch, Portuguese, or Polish.
• Familiarity with the automotive or logistics industry is highly desirable

Why Apply?

• Join a growing, tech-enabled business transforming automotive remarketing
• Be part of a collaborative, international team
• Hybrid setup
• Make a real impact on customer satisfaction and operational excellence

Sound like the right next step in your customer care career?
Get in touch to learn more or submit your application today. This is a fantastic opportunity to join a fast-evolving industry with a forward-thinking client.