Senior Technical Account Manager (all genders) - EMEA

TN Germany; Deutschland; Remote; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in enterprise workflow solutions is seeking a Senior Technical Account Manager for the EMEA region. This role involves advocating for customer accounts, ensuring excellent support, and collaborating with global teams. The ideal candidate will have extensive experience in technical support and account management, along with strong communication skills in both German and English. This position can be remote, based in Germany or Lithuania, with minimal travel required.

Qualifikationen

• 7+ years in customer-facing technical support or account management.
• 5+ years in project management or working with deliverables.

Aufgaben

• Be the technical and subject matter expert on Onit's platform solutions.
• Manage technical support tickets and prioritize issues for resolution.
• Act as the voice of the customer to drive improvements.

Kenntnisse

Customer-facing technical support

Account management

Project management

Communication

Emotional intelligence

Troubleshooting

Ausbildung

Bachelor’s Degree in Information Systems

Bachelor’s Degree in Computer Science

Jobbeschreibung

Social network you want to login/join with:

Senior Technical Account Manager (all genders) - EMEA, de

col-narrow-left

Client:

Onit

Location:

de, Germany

Job Category:

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

4e69b6b06e2b

Job Views:

1

Posted:

16.05.2025

Expiry Date:

30.06.2025

col-wide

Job Description:

About Onit: Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments.

With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies.

Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and legal departments bridge the gap between systems of record and systems of engagement.

Position Summary: Onit is seeking an experienced Senior Technical Account Manager (all genders) for our EMEA region, based in Germany or Lithuania (remote with up to 10% travel). The successful candidate will serve as an advocate and escalation manager for customer accounts, ensuring delivery of excellent support and service. They will collaborate with various global teams, act as the technical expert on the Onit platform, advise customers on solutions, assist in renewals, and mentor support staff.

Responsibilities and Duties:

• Be the technical and subject matter expert on Onit's platform solutions and customer-specific configurations.
• Navigate internal processes to meet customer and team goals.
• Identify potential issues proactively and manage expectations and resolutions.
• Address support escalations promptly, providing regular updates.
• Manage technical support tickets and prioritize issues for resolution.
• Act as the voice of the customer to drive improvements in service, solutions, and products.
• Document configurations and commitments as needed.
• Support special projects and provide guidance to colleagues.

Skills and Qualifications:

• 7+ years in customer-facing technical support or account management.
• 5+ years in project management or working with deliverables.
• Bachelor’s Degree in Information Systems, Computer Science, or related field (preferred).
• Based in Germany or Lithuania.
• Proficient in German and English, with excellent communication skills.
• Strong emotional intelligence, patience, and relationship-building skills.
• Ability to learn new technologies and troubleshoot effectively.
• Self-managed with a willingness to learn from failures.