Customer Service Officer (m / f / d)

RAK Porcelain Europe; Konz; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading company in high-quality porcelain is seeking a Customer Service Officer to join their multicultural team. The role involves handling client requests, supporting sales, and ensuring customer satisfaction. Ideal candidates will possess strong work ethics and proficiency in multiple languages.

Qualifikationen

• Experience in a commercial and administrative environment.
• Fluent in German and English or English and French.

Aufgaben

• Handle client requests including orders and complaints.
• Support Sales Managers with CRM input and project follow-up.
• Coordinate with departments to resolve customer issues.

Kenntnisse

Team Player

Flexibility

Attention to Detail

Proactivity

Work Ethic

Ausbildung

Experience in a Commercial Environment

Tools

Microsoft Office

Jobbeschreibung

Luxembourg, Home of RAK Porcelain Europe

RAK Porcelain stands for excellence and innovation in high-quality porcelain, appreciated in the upscale catering and hotel industry worldwide. Our products combine traditional craftsmanship with state-of-the-art technology to ensure durability, functionality, and aesthetics. As a pioneer in the porcelain industry, we set new standards and are committed to sustainability and innovation. At RAK Porcelain, we are proud of our dedicated team of professionals who share our vision and help us create exceptional experiences for restaurateurs and hoteliers globally.

Position: Customer Service Officer

You will be part of a multicultural Customer Service team, collaborating with our European clients and sales teams.

Key Responsibilities

1. Handle all client requests: orders, delivery slips, shipments, invoices, and complaints.
2. Support European Sales Managers with their requests, CRM input, and project follow-up.
3. Provide information on products, prices, and lead times as needed.
4. Follow customer service procedures.
5. Coordinate with other departments to resolve customer issues.

Skills and Experience

• Excellent presence and work attitude; quick and willing learner.
• Proficient team player.
• Ability to prioritize, be flexible, and maintain high accuracy.
• Strong work ethic, proactive approach, and positive mindset.
• Experience in a commercial and administrative environment.
• Freight and transportation experience is a plus.
• Familiarity with Microsoft Office, especially Excel.
• Fluent in German and English, or English and French; proficiency in other European languages (Italian, Spanish, Luxembourgish) is a plus.

Application Process

Please send your applications via Moovijob.com.

Positive candidates may be required to provide a certificate of good standing or a criminal record extract.