Sales Manager (m/f/d)

TN Germany; Sindelfingen (Stadt); Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An established industry player is seeking a proactive individual to manage group and catering opportunities. This role focuses on maximizing revenue through exceptional customer service and relationship building. The ideal candidate will have experience in sales or guest services, with a strong ability to negotiate and understand market dynamics. Join a team dedicated to service excellence and customer loyalty, where your contributions will directly impact business growth and success.

Qualifikationen

• 2 years experience in sales, marketing, or guest services.
• High school diploma or a 2-year degree in a related field.

Aufgaben

• Solicit and manage group/catering-related opportunities.
• Maximize revenue through exceptional customer service.
• Build and strengthen relationships with customers.

Kenntnisse

Sales Skills

Negotiation Skills

Customer Service

Market Understanding

Ausbildung

High School Diploma or GED

2-Year Degree in Business Administration

Jobbeschreibung

The provided job description contains comprehensive information about the role, responsibilities, candidate profile, and company values. However, its formatting can be improved for better readability and engagement by properly structuring the content with HTML tags and removing redundant or repetitive information.

Below is a refined version that enhances clarity and organization:

Social Network Platform

Responsible for proactively soliciting and managing group/catering-related opportunities. Manages opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue and achieves personal and team revenue goals. Ensures timely and proper turnover of business for service delivery. Drives customer loyalty through service excellence and aims to grow share of account on behalf of the company.

Candidate Profile

Education and Experience

• High school diploma or GED; 2 years experience in sales, marketing, guest services, front desk, or related fields.
• OR a 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Core Work Activities

Understanding Markets & Maximizing Revenue

• Identify new group/catering business to meet revenue goals.
• Understand market dynamics, competitors’ strengths and weaknesses, economic trends, and supply and demand.
• Close the best opportunities based on market conditions and property needs.
• Monitor same-day selling procedures to maximize revenue and occupancy.
• Understand the target customer and service expectations to offer tailored solutions.

Conducting Daily Sales Activities

• Respond to incoming opportunities outside the Event Booking Center’s parameters.
• Use negotiating skills and creative selling to close deals and negotiate contracts.
• Utilize sales resources and support staff effectively.
• Support operational aspects of booked business, including proposals, contracts, and correspondence.

Providing Exceptional Customer Service

• Support the company's service and relationship strategies to foster loyalty.
• Service customers to grow share of account.
• Adhere to Customer Service Standards and Brand Standards.
• Deliver excellent service to ensure satisfaction before and during events.
• Partner with Event Management and Operations to exceed customer expectations.
• Engage with guests for feedback and attend pre- and post-event meetings.

Building Successful Relationships

• Collaborate with off-property sales channels to coordinate efforts.
• Build and strengthen relationships with customers and community contacts.
• Manage relationships with internal and external stakeholders.
• Provide effective turnover to Event Management.

Additional Responsibilities

• Use intranet resources effectively.
• Create contracts as needed.
• Practice daily service basics of the brand.

At Marriott International, we are dedicated to being an equal opportunity employer, valuing diversity and fostering an inclusive environment. We are committed to non-discrimination and celebrating the unique backgrounds of our associates.