Deutschsprachige Kundenservice in Griechenland (m/w/d) - Finanzen / Bankwesen

TN Germany; Sachsen-Anhalt; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

Join a dynamic team as a Customer Service Specialist, where you'll play a vital role in enhancing customer experiences for a leading Mobile Bank. This position offers the chance to work in a vibrant environment, supporting German-speaking customers while ensuring data protection and fraud prevention. With a strong focus on professional development, you will benefit from comprehensive training and relocation support. This multinational company values diversity and provides equal opportunities, making it an ideal place to grow your career. If you're ready to make a difference and thrive in a customer-focused role, this is the opportunity for you.

Leistungen

Relocation support

Competitive salary

Referral bonuses

Health benefits

Training by certified instructors

Opportunities for growth

Community events

Free Greek language courses

Modern premises

Diversity promotion

Qualifikationen

• Fluency in German and good English skills are essential.
• Experience in customer service is preferred.

Aufgaben

• Support customers via phone, chat, and email.
• Prevent fraud and maintain high customer satisfaction.

Kenntnisse

Fluency in German

Good written and spoken English

Excellent communication skills

Problem-solving abilities

Computer literacy

Customer service experience

Tools

CRM tools

Jobbeschreibung

Social network you want to login/join with:

Client:

Teleperformance

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

99485b2550cb

Job Views:

2

Posted:

09.05.2025

Expiry Date:

23.06.2025

Job Description:

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard customers of a leading Mobile Bank.

TP in Greece collaborates with a leading Mobile Bank, helping manage your bank account on-the-go, track expenses, and set aside money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

As part of the Customer Service team, you will be the frontline of the bank to the German-speaking market, providing excellent customer experience. You will also play a role in preventing fraud, protecting data, and safeguarding our customers.

What you will do:

• Support customers via phone, chat, and email
• Prevent fraud, protect data, and safeguard customers
• Represent our client professionally
• Track and follow cases to ensure timely resolution
• Maintain high customer satisfaction
• Build and maintain strong relationships with partners and show empathy
• Work towards targets set by the client and internal goals

What you will bring:

• Fluency in German
• Good written and spoken English skills
• Excellent communication, soft skills, and problem-solving abilities
• Computer literacy; experience with CRM tools is a plus
• Ability to work under stress with customers
• Customer service or related experience preferred
• Positive attitude, willingness to learn, and reliability
• EU citizenship, EU passport, or valid work permit for Greece
• Willingness to relocate or local candidates in Greece

What we offer:

• Relocation support including flights, hotel, and house search assistance
• Competitive salary plus two extra salaries annually
• Referral bonuses
• Health benefits and discounts
• Training by certified instructors
• Opportunities for growth and development
• Community and social responsibility events
• Free online Greek language courses
• Modern premises with relaxing areas
• Work for a Great Place to Work-Certified Company promoting diversity

This role offers a fantastic opportunity to develop your career within a multinational company, gaining valuable experience and representing a major global brand. We are committed to diversity and provide equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more

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