Solutions Specialist

YOUFactors; Frankfurt; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading company is seeking a self-motivated Solutions Specialist to drive business development and support customer success initiatives. The role requires fluency in German, French, and English, along with strong problem-solving and communication skills. This fully remote position offers competitive compensation and growth potential within a dynamic team culture.

Leistungen

Home-office allowance

Benefits in accordance with local labor laws

Qualifikationen

• 5-7 years in client-facing/business development roles in SaaS.
• 3-5 years in customer success, technical support, or project management.

Aufgaben

• Identify potential clients and opportunities in target markets.
• Guide clients through technical implementations.
• Contribute to business development strategy.

Kenntnisse

Problem Solving

Communication

Digital Marketing

Ausbildung

Bachelor’s degree

Jobbeschreibung

We are looking for a self-motivated SOLUTIONS SPECIALIST, with a result-driven approach, to assume a challenging position at YOUFactors / SafeStart Europe.

The ideal candidate must have a minimum of 5 years of experience in a client-facing, sales, customer success, and/or business development role. He/she must have experience in both sales and implementation, possess strong problem-solving abilities, be adaptable to change in a fast-paced environment, and perform well both independently and as part of a team.

This role requires proficiency in speaking German and French (one as a mother tongue and the other at a bilingual level), as well as fluency in English.

WHAT WE OFFER

Remote Flexibility : Fully home-based position in Europe (Germany preferred, France, Spain, or the UK).

Compensation Pack : Competitive base salary with performance-based bonuses.

Benefits : Home-office allowance and benefits in accordance with local labor laws.

Growth Potential : Opportunities for career development in a dynamic, performance-driven environment with a supportive team culture.

ABOUT THE ROLE

This position reports jointly to the Global Manager of Customer Success and the Regional Sales Director in Europe. The goal is to achieve regional sales revenue and engagement targets by driving business development activities (50%) and supporting customer success initiatives (50%).

KEY RESPONSIBILITIES

• Identify potential clients and opportunities in target markets.
• Qualify leads and opportunities, and guide the next steps in the sales process.
• Prepare proposals, lead negotiations, manage service agreements, and close deals.
• Engage clients to identify needs and demonstrate solutions via calls and online demos.
• Coordinate with all sales stakeholders regarding progress and concerns.
• Enforce workflow processes and sales procedures.
• Manage and report on YOUFactors pipeline.
• Monitor contracts and support renewal success.
• Promote YOUFactors activities within the region, including webinars, forums, and campaigns.
• Participate in sales meetings and training sessions.

Customer Success & Support :

• Guide clients through technical implementations, ensuring proper configuration.
• Facilitate onboarding and success workshops virtually or face-to-face.
• Monitor customer interaction to ensure optimal usage and adoption.
• Assist with technical issues and escalate when necessary.

Product Strategy & Process Improvement :

• Contribute to YOUFactors' business development strategy.
• Help improve sales and implementation processes.
• Assist in translating and proofreading product and support documents.

REQUIRED EXPERIENCE / SKILLS

• Bachelor’s degree in relevant fields or equivalent experience.
• Native German speaker, bilingual in French, with business-level English. Additional European languages are a plus.
• 5-7 years in client-facing/business development roles in SaaS.
• 3-5 years in customer success, technical support, SaaS implementation, or project management.
• Proven outbound sales experience, preferably in software/technology.
• Ability to understand customer needs and propose solutions.
• Excellent communication skills.
• Digital marketing experience is advantageous.

ABOUT US

SafeStart launched YOUFactors, a digital platform aiming to reduce human error and improve safety through innovative technology. Join us in this digital revolution.

For more information, visit our LinkedIn page: https://www.linkedin.com/company/youfactors

BE PART OF THE TEAM!

If you are interested in building a sustainable career in a flexible start-up environment, please send your CV and cover letter explaining why you are a good fit to [emailprotected].