Head of Section - Warranty & Digital Transformation (m/w/d)

TN Germany; Offenbach am Main; Hybrid; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

A leading company is seeking a Head of Section for Warranty & Digital Transformation in Offenbach am Main. The role involves leading warranty management strategies, ensuring policy adherence, and implementing digital platforms to enhance customer experience. Candidates should have extensive experience in project management and digital tools, along with a Master's degree. The company offers a competitive salary, flexible working hours, and various benefits including gym access and professional development opportunities.

Leistungen

Competitive salary and benefits package

Flexible working hours and hybrid work policy

Continued learning and professional development

Car sharing and car lease mobility program

Daily complimentary lunch at the office canteen

Free access to the company gym

Opportunities to join company sporting clubs

Highly international working environment

Qualifikationen

• 10 - 15 years of substantial general work experience.
• 5 years of experience in supervising and directing resources.

Aufgaben

• Lead warranty management strategy and ensure correct application.
• Develop concepts for harmonized policy application and process efficiency.
• Implement new global digital platforms into European service process.

Kenntnisse

Leadership

Project Management

Data Analytics

Digital Tools Implementation

Ausbildung

Master's Degree

Jobbeschreibung

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Head of Section - Warranty & Digital Transformation (m/w/d), Offenbach am Main

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Client:

Hyundai

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4f6b90da64b4

Job Views:

2

Posted:

11.05.2025

Expiry Date:

25.06.2025

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Job Description:

Responsibilities

:

Responsibilities

:

• Lead Regional Headquarter (RHQ) Warranty management strategy and assure the correct application of the warranty promise in the markets with regards to Policy, customer satisfaction, and efficiency.
• Ensure adherence to Policy through market management, auditing, and collaboration with all stakeholders concerned.
• Understand the needs and contribute to the efficiencies in RHQ business management - support markets and production plants to meet warranty objectives, coordinate people training & certification activities together with HQ.
• Ensure competent execution within areas of RHQ responsibility such as goodwill management and compensation rates reviews.
• Develop/collaborate on the concepts and measures in terms of harmonized policy application, process, and costs efficiency, such as parts remanufacturing, drawing warranty bulletins, advising HQ through benchmarking with industrial standards.
• Leverage data analytics to support Department and Customer Service office initiatives.
• Improve data collection, analytics, and visualization with use of new tools for a collaborative data utilization in the department.
• Implement new global digital platforms into European Service process through cross functional collaboration.
• Implement Brand’s OTA and Telematics system into European service process providing a new level of customer experience.
• Monitor company digitization activities, contribute to the digitization of Customer Journey and service processes used by RHQ and subsidiaries in collaboration with all stakeholders concerned.

About you:

• Master's Degree or Equivalent Level
• 10 - 15 years of substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level
• 5 years of experience in supervising and directing people and other resources to achieve specific end results within limited timeframes (13 months to 3 years)
• Significant experience in business field and in project management. Experience in auditing, big data concepts and digital tools implementation is a plus
• Fully competent professional with experience at the market & regional level
• Applies comprehensive knowledge of particular field of specialization to the completion of complex assignments
• Effectively uses people leading skills in a diverse and multicultural environments
• Solid understanding of the digital trends and their implementations in business

We offer:

• A highly competitive salary and benefits package
• Flexible working hours and hybrid work policy
• Continued learning and professional development
• Car sharing and car lease mobility program
• Daily complimentary lunch at the office canteen and subsidized breakfast snacks
• Free access to the company gym
• Opportunities to join company sporting clubs including tennis, soccer, yoga and golf
• Highly international working environment